Shared jobTechnical Support Engineer
Chennai · Mid Level
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What we know about this role
LOW
Mitsogo is showing limited hiring activity lately. Expect slight delayed response.
First 72 hours
Window passed - posted 1437d agoEarly applicants get seen before the pile builds.
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Skills required
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Job description
About- Mitsogo|Hexnode
Hexnode UEM is an award-winning Unified Endpoint Management solution adopted by businesses to manage endpoints from a centralized console.
It offers a comprehensive mobility management software to support all major platforms such as Android, Windows, iOS, macOS, Fire OS, and Apple TVs.
Job Description
We are looking for a Product Support Engineers with previous experience in handling International Clients- (APAC, EMEA and NAM )- B2B
What we appreciate :
Assists users through Phone, Chat, Email, or tickets raised via Portal or from the Websites.
Log, validate and diagnose user issues, on the full range of products and applications used.
Provide user with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group.
Resolve customer queries and achieve customer delight.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill.
Qualifications:
Minimum 2 years of Experience in International Voice, Email and Chat Support
Should be flexible working in Shifts.
Willingness to Work on 24/5 rotational shifts.
Good analytical and problem-solving skills
Excellent Communication Skills and Passion for Customer Service
B2B experience is mandatory.
Should have basic knowledge in multiple Platforms, Windows, MAC, iOS, Android etc.- Not Mandatory
Experience in Zendesk/Salesforce, HubSpot added advantage.
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