Assistant Manager - Projects & Testing (Pre-Acq)

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for supporting Project implementations for Operations & associated User acceptance testing for system changes. Also responsible for critical predefined business system maintenances /set ups on production.

Role Accountability

1. Provide UAT support for New Product & policy initiatives of the organization which helps in faster rollout of new products & rule changes, incumbent shall have a pivotal role in driving changes on key systems in operations from business perspective.
2. Collaborate with various internal groups to understand detailed business requirements, implement new processes.
3. Ensure creation/execution of detailed Testing plans including Collaboration with key stakeholders for seamless execution of UAT process.
4. Drive productivity initiatives through system changes.
5. Write detailed and accurate business requirement documents (BRDs) for system changes involved in assigned projects/regular business policy changes.
6. System administrator /key spoc for ensuring timely/accurate production maintenances for Ops predefined parameters.
7. Manage various team dynamics & responsible for teams career path ensuring consistency in operations in line with business goals & objectives.
8. Collaborate internal stakeholders to drive efficiency in processes which can lead to elimination / reduction of process re-work, customer complaints & increase productivity/reduced costs & enhanced compliances.
9. Ensure process documentation and compliance adherence.

Measures of Success

1. Adherence to new program launch /project /policy change timelines
2. 100% accurate system set ups/accurate maintenances as per TAT defined
3. 100% coverage /accurate UAT execution & reporting
4. No adverse observations in internal/external audits

Technical Skills / Experience / Certifications

1. Understanding of core systems like V+/CardOne/CEMS/WCP etc.
2. Understanding of Operations processes
3. Understanding of the regulatory landscape for Operations processes

Competencies critical to the role

1. Analytical Ability
2. Innovation & Problem Solving
3. Detail Orientation
4. Process Orientation

Qualification

Graduate in any discipline

Preferred Industry

FSI