Shared job
Chat Support
Chennai · Entry Level
Applicants who checked fit first are 3.1× more likely to hear back
Your score for this role already exists
ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.
No credit card · 1 tap with Google
What we know about this role
LOW
FULL Creative is showing limited hiring activity lately. Expect slight delayed response.
First 72 hours
Window passed - posted 42d agoEarly applicants get seen before the pile builds.
Not a repost
The first time we've seen this listing - it hasn't been closed and reopened.
Skills required
Skill tags are not available for this role yet.
Job description
Roles & responsibilities
Handle customer queries primarily via web chat.
Educate current customers and potential customers on products and services.
Should be willing to handle customer escalations and calls when need persists.
Achieve the KPI’S and objectives in the cadence set by the team.
Building connection/rapport to personalise the chat conversation.
Be an active and responsible team member in all aspects of work.
Must have
Willing to visit office twice a week (Hybrid Model)
0-1 years of experience in chat or customer facing roles.
Exceptional oral and written communication skills.
Passion towards amazing customer experience.
Excellent typing skills including speed and accuracy.
Ability to multitask and manage multiple conversations simultaneously.
Willing to work in rotational night shifts.
Flexibility to work in night shifts.
Good analytical and interpretational skills.
Attention to detail.
About us
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!
Free · no signup
Get tomorrow's jobs before you have to search
Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.
No spam. Just jobs and resources.
Why people use ASAI
Someone shared one job with you. ASAI keeps finding the rest.
Scored, not searched. Every role ranked against your actual profile.
Alerts as often as hourly. Reach new roles while the pile is still small.
Skill gaps, spelled out. See exactly which requirements you don't meet yet.
Verified jobs, only. Say no to ghost jobs. Your time deserves respect.
More Backend Engineer roles in Chennai
See allKeep browsing