{"@context":"https://schema.org/","@type":"JobPosting","title":"Manager - Product - Retention - Housing - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM","description":"

10800

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Core Responsibilities:

o Review quality reports, discuss team performance, identify favorable / unfavorable trends, and resolve escalated issues

o Handling Customer Queries & meeting Deadlines on daily basis records related to customer retention, also prepare plan for Audit

o Supports development of quality assurance strategies, processes, guidelines and control plans which assure quality & enhanced customer experience, Efficiently to gather complete information to access and fulfill customer need.

o Set up an In-house call center functions to deliver retention targets achieving financial objectives.

o Maintain and improve In-house call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

o Manage the daily running of the In-house call centre, including sourcing equipment, effective resource planning and applying call centre strategies and operations

o Develop call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.

o Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues and accordingly ensure all relevant communications and data are updated and recorded.

o Drive & review the call quality by monitoring random calls to improve quality, minimise errors and track operative performance.

o Forecast and analyze data against budget figures on a weekly or monthly basis to achieve the revenue targets with the team

o Perform customer negotiations and reach a fair conclusion from both business and customer perspectives

o Pitch for new business while making retention call

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Desired Experience: Minimum 4-5 years in the field.

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Graduate : Yes, Masters/Postgraduate: Optional

","identifier":{"@type":"PropertyValue","name":"Tata Capital","value":"45047-oracle"},"datePosted":"2026-08-17T11:13:27+00:00","validThrough":"2026-10-16T11:13:27.000Z","hiringOrganization":{"@type":"Organization","name":"Tata Capital","logo":"https://asai-public-assets.s3.amazonaws.com/assets/logos/oracle/eofh-cx_logo_thumb.webp?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAQE5ENA733QQFAETK%2F20260817%2Fap-south-1%2Fs3%2Faws4_request&X-Amz-Date=20260817T145938Z&X-Amz-Expires=3600&X-Amz-SignedHeaders=host&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEHoaCmFwLXNvdXRoLTEiRzBFAiBA2OFdSiradU07%2BbkSvDlsqbInmfxWqFRo8GPMtX%2FXCQIhAKnKNfCWclvAJlCYCTWd8uc%2BRc4d4l9N%2Fwe6NX13pq%2F%2FKr8FCEMQABoMMDEwNTQ1MzM0MjYzIgyt9TKbNhvfjNL%2BPKoqnAVQKuuJIFW3cIjunLFW5%2BV1DZub%2FcLEZ2lqvNEfD6JOjMnYhrCjyllVV%2FF1PSOL%2FHgtKfki1AHrrE2TdtWYbJE3pYVyVcMf%2FdWZxHSuFoVXOZAoK2MLXlM58WX2VJoyA%2Bi8ViLYyP7SjbkZmm2JTu75j7ThWbNR4JNO4DkM1PRKptjXtP9RwqiZWTJdROrB9UKRWzsTlhpyiErmb1udBcS8CGRFtzuGvEY4jsritfIvIDC1KKG1wyIsM8XO2Ni8be8BF%2BjMQoy7hXxaPDHuqJ5isi14HerlzwMDzp57rhqlTDXhG3Ju6lmmdQ4EY0aaCYlZ6BKvNfYcFNERhT1X9ix4Yq0mWfDDr8vin%2B%2B1BT3RPhvKIm5qLbuWLy5k0LnapAGszymmEtvJCrEATmpo4EVwEVmBo7ojaqXA6qhjBC5BVfeqHsZivnDjUNB4MbUKIEDv8NX2kD8StwX7n0LWmUR84dTRp%2Faqqw5mr8FssIAAb%2FejOgfqM9qNRfkiskCR04wucr9qTfPBi2WsDek1mttOD2U97AlJPBPanN88Z%2Fr06TKMy8S5tdYzDz%2FYabN2k1vGp5doZ%2F8y4GvJAA72ZeOba0HkmkqkgMN5KGrlheA6f3PFjtM5KA6%2Bo00tZLcU6%2BKq4UqjGasVBi2xL%2B3B%2F%2B3qfjga0TGrMi6nW53%2BTFH3DRZFSoffeU%2BiUb0blntJHTrxL1N3k8V20qZo8K7gs0EsVJxk2T715Cy0Ou19ht2WCEFheYVzKuYBRkAxGN1RGj6r5n9%2F%2BMF7Tum3hd9b7IRx1P3Z4LypLx4N1tKGXUF%2FfPYeOzShQ95V3s4U1os1HkMW9pMidtab3tu0CcSq5tz1nAbxnsD4%2BuTuVFNhGyKh4nbD2wAJxC%2BUJYuwMTCds4vUBjqxAeIzesczko8Mjchng6FHU80Wn5hx5OYiXSwnxlLnDcI24mmEKRo3H3b3S%2FJ2rE0DRhHxvzhkZ6OKLRRsXSOto7tfo9dnbTKRNiJcjFoeYfn3EGWtVZ5%2Bwbt4XF689TEqOM5OaoI5DoFsWELYFiqwMDyKM8HTtgsRH%2F%2B6RRlG%2BLrdCsCZ%2B5b7dyBOw41f2cMd0qLw8UaiJ1ESJKxuUVBzmE0xJSsyc2dvHhYlCbxpbNgEmA%3D%3D&X-Amz-Signature=ec8c0e681680bf1519628f1bc768347f149aafd8ff2aaf737d0a4734f142820c"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"IN"}},"employmentType":"FULL_TIME","directApply":false}