Advisor, Global Infrastructure Operations

Infrastructure Strategy & Design Implementation

- Assist with development of roadmaps, policies and standards to achieve
desired future state IT infrastructure for the organisation.
- Recommend process, product or service improvements, resource optimisation
and cost savings.
- Partner with stakeholders to define infrastructure operations and maintenance
requirements for new technology implementations.
- Anticipate internal and/or external business challenges and/or regulatory
issues.
- Evaluate trends and new technologies in engineering to enhance infrastructure
and orchestration.
- Assist in the design, implementation and execution of back up and disaster
recovery plans for infrastructure.
- Manage exceptions to architectural standards at an infrastructure level.
- Develop communication plans for stakeholders engagement.

Facilitate the evaluation and selection of infrastructure technology and the
design of configuration standards.
Infrastructure & Network Development & Maintenance
- Forecast utilisation patterns and identifies modifications or upgrades.
- Conduct capacity workload modelling and availability analysis for platforms and
environments.
- Recommend changes and/or enhancements for improved systems availability,
reliability and performance.
- Monitor infrastructure availability and performance to ensure compliance with
SLAs. Measure KPIs at service end points and gather accurate, real time data
on the service provided.
- Run activation tests to ensure a service instance delivers on its KPIs.
- Assist in development of SLAs, metrics and key performance indicators.
- Ensure adherence to security requirements, regulatory and legal compliance in
infrastructure operations and maintenance activities.
- Recommend and implement software or hardware changes to rectify problems
or address improvement opportunities.
- Assist in post implementation and continuous improvement efforts to enhance
performance and provide increased functionality.
Infrastructure & Network Development & Maintenance (Con't)
- Utilize modern development platforms and languages to develop custom
solutions to comply with moving on-premise applications to the cloud.
- Analyzes technical needs, requirements, and state of the network’s
infrastructure design, integration, and operations.
- Work closely with outsourced service providers to facilitate the planning,
forecasting, implementation and identification of requirements for network
systems (both physical and virtual). This includes fulfillment of end-to-end
services.
- Assess performance of key partners and vendors according to defined service
delivery metrics.
- Serve as a high level technical resource on large scale projects and assist in
resolving complex technical problems on new and existing implementations.
- Support and work alongside cross-functional engineering team on the latest
technologies.
Enterprise Architecture & Modernization
- Support the lifecycle and maintenance of enterprise middleware or database

platforms.
- Build, implement and maintain robust solutions for middleware or database
products to meet business demands including performance tuning, upgrades,
clustering, redundancy and disaster recovery.
- Modernize platform design and security practices etc.
- Build and implement the Cloud architecture platform and DevSecOps practices.
- Provide specialist advice and act as the last point of contact for case
escalations. Liaise with Management team on rectifications and service recovery
actions where required.
- Manage incidents and changes on systems, storage and backup infrastructure.
- Supervise the setup of new IT Infrastructure including physical servers, SAN
storage, virtual server environment, enterprise backup and recovery and UAT
with external technology vendors.
- Oversee and plan for system administration related activities.

Substantial comprehensive job related experience in own area of expertise to
fully competent level (Over 6 to 10 years).
Regional or global experience is mandatory for this role (Over 2 to 3 years).
Experience of supervising and coaching people and directing resources to
achieve specific end results within limited timeframes is an added advantage.