Testing Manager, Client Integration

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Testing Manager, Client Integration

In this role, you will:

• Job holder will be expected to manage Client Integration & Testing and Migration Projects including but not limited to e-Channel (e.g., HSBCnet, H2H, SwiftNet) and Treasury API etc., SEPA and ISO migration etc. Provide smooth project delivery through successful SIT/UAT/PVT tests and handover to client service support teams, while providing excellent client satisfaction and end-to-end experience.
• Think laterally beyond procedures to resolve issues ensuring service TATs are met, leading to better client experience. Understand client and stakeholder business needs and payment requirements to provide professional and tailor-made advisory on integration project. 
• Effectively manage and resolve client escalations, engaging management, and functional partners as necessary to seek quick resolution. Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy. 
• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Job holder should be mature, able to work under pressure and able to self-motivate and motivate team members in a challenging environment.
• Strong interpersonal and influencing skills are required, together with the ability to build a network of contacts, form strong working relationships and influencing colleagues across the teams.
• Good understanding of various connectivity protocols and encryption, and the comprehensive knowledge of file and messaging flows
• Understands, follows, and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to all elements of client servicing and conduct of the business, in which the role holder is involved, specifically Internal Controls, external Regulatory requirements and all relevant Compliance policies including the Group Compliance Policy

To be successful you will:

• Applicant should have 5 - 8 years of experience working in industry operational / client facing roles (E)
• Proven relevant work experience in supporting client integration and file testing, client connectivity solutions, liquidity & payment solutions, or similar functions in the financial services industry (E)
• Proven ability of delivering superior customer service, effective and flexible solutions. (E)
• Proven ability of data analysis, project management with excellent planning, organizing and execution skills. (E)
• Excellent interpersonal, verbal, and written skills with ability to interact and build relationships with internal and external stakeholders at all levels. (E)
• Excellent understanding of banking channels including HSBCnet, Connect, SWIFT and APIs (E)
• Proven experience of operation transformation support for productivity or service quality driven with positive outcome. (D)
• Good Understanding of various connectivity protocols and encryption. Knowledge of file and messaging flows (D)
• Quick learning ability on payment file/message formats such as ISO 20022 XML, Dynamic CSV, Nacha, SWIFT MT Messages etc. (D) Ability to have domain knowledge on Enterprise Resource Planning (ERP) / Treasury Management System (TMS), APIs and mobile app development (D)

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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