Escalation Engineer

SDE - Sustenance Engineering Group. (2-5 yrs Exp)

Capillary is looking for a strong Software Development Engineers as part of the Technology team to provide support to our technology platforms which include scalable backend applications. You will be required to develop a deep business, product and technology understanding, work with cross-functional teams to debug and resolve technical issues and manage applications.

Responsibilities

● Responsible for quickly assessing the issues and provide resolutions. ● Perform analysis of customer reported issues related to User Interface, Database or Application Server. ● Prepare data / code patches to fix data / code related issues. ● Provide support and work in conjunction with peers within the Technology Team. ● Assist in off-hour production emergencies. ● Coordinate with various teams and raise tickets for all issues, analyze root cause and assist in the efficient resolution of all production processes. ● Deep involvement in Customer Go-Live issues, enhancements and UAT. ● Help and resolve incidents and problem tickets over within defined SLA’s.

Skills

● Experience with any or combination programming languages: Java OR .NET/ C# ● Good knowledge of JavaScript, HTML, CSS. ● Good understanding of databases and excellent SQL querying skills. ● Debugging / Log Analyzing and Corelating with Product functionality and Configurations. ● Fluency with Web-based applications. ● Excellent written and verbal communication skills are required to follow through and report status to customers and internal teams. ● Strong communication, interpersonal and analytical skills. ● Experience on Agile tools like Zendesk/ServiceNow/Jira. ● Judgment and decision making, excellent planning, organizing & time management skills.