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CCaaS Application Developer
Chennai · Senior
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What we know about this role
HIGH
Ford Global is actively reviewing profiles and moving candidates through the pipeline right now.
First 72 hours
Still inside it - posted 1h agoEarly applicants get seen before the pile builds.
Reposted role
This role was posted earlier, closed, and has now reopened - the company is accepting candidates again.
First posted Sep 8, 2026
Skills required
10 listedYou almost certainly match several of these already. Unlock your skill map to see the matches, the gaps, and what to fix first.
Job description
- Define integration requirements between NICE CXone and core business applications (e.g., Salesforce, MS Dynamics, internal CRMs, and ticketing systems) using CXone APIs and pre-built connectors.
- Collaborate with engineering teams to leverage NICE CXone REST APIs for custom reporting, real-time data feeds, and automation.
- Act as the primary technical product manager for the migration lifecycle: discovery, design, configuration, testing, deployment, and hypercare.
- Partner with telephony and network teams to design secure SIP/VoIP connectivity, WebRTC configurations, and carrier routing strategies within the CXone ecosystem.
- Map legacy IVR call flows, routing scripts, and queue structures into optimized NICE CXone Studio scripts.
- Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field (or equivalent practical experience).
- Experience:
- 5+ years of experience as a TPM, or Solution Architect in the telecom/contact center domain.
- 3+ years of direct, hands-on experience leading NICE CXone (CCaaS) migrations, implementations, and configurations.
- Technical Expertise:
- Deep understanding of the NICE CXone suite, including Studio routing, ACD, IVR, Omnichannel (chat, email, SMS, social), and Reporting/Analytics.
- Proven experience migrating complex, multi-site on-premises contact centers to a cloud environment.
- Strong knowledge of telecom protocols and networking concepts (SIP, VoIP, WebRTC, MPLS, VPN, firewalls).
- Experience with API integrations (REST/SOAP) and connecting CCaaS platforms to CRM systems (e.g., Salesforce Open CTI).
- Methodology: Strong experience working in Agile/Scrum frameworks.
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