Digital CX Developer

• Job Description

  OneTrust is looking for a hands-on Digital CX Developer with full-stack capability and a strong front-end bias to implement, customise, and optimise features across our customer portal and community platform. As a key technical resource within the Digital Customer Experience team, you will help bring customer journeys to life through customer-facing interface development, backend configuration, integrations, and automation—powering a seamless, self-service experience at scale.

  This role bridges engineering, digital strategy, and customer enablement. You will work closely with UX, Product, Ops, and cross-functional technical teams to rapidly deploy platform enhancements and backend improvements that increase adoption, usability, engagement, and customer value. The ideal candidate is equally comfortable building polished user-facing experiences and supporting the logic, integrations, and workflows behind them.

  Key Responsibilities

  • Build, configure, and maintain features and integrations across OneTrust’s digital customer platforms

  • Design and develop customer-facing experiences in Salesforce Experience Cloud and related digital platforms

  • Develop, test, and document solutions within Salesforce using both declarative and coded functionality

  • Build and maintain Lightning Web Components, Visualforce pages, Apex classes, and triggers to support front-end experiences and backend processes

  • Translate UX concepts, wireframes, and business requirements into intuitive, responsive, and scalable digital experiences

  • Customise platform components and third-party tools to support evolving customer and business needs

  • Implement workflow logic, APIs, authentication protocols, and backend processes that power portal and community experiences

  • Evaluate synchronous and asynchronous development techniques and choose the right implementation approach based on business needs and technical constraints

  • Troubleshoot defects and platform issues across frontend, backend, integrations, and production deployments

  • Ensure solutions are scalable, reliable, maintainable, and aligned to technical best practices

  Front-End Experience & UX Enablement

  • Create and optimise customer-facing pages, components, and journeys with a strong emphasis on usability and clarity

  • Build reusable UI components and patterns that support consistent experiences across digital properties

  • Partner closely with UX and Product teams to translate designs into production-ready experiences

  • Improve mobile responsiveness, accessibility, navigation, and overall self-service experience

  • Support theming, layout customisation, and portal experience improvements within Salesforce Experience Cloud and related platforms

  • Recommend front-end improvements that reduce friction and make digital journeys more intuitive and effective

  Platform Operations & Automation

  • Support the deployment and optimisation of chatbot, AI search, knowledge base, and user routing capabilities

  • Build dashboards, reporting flows, and supporting logic to enable personalised customer experiences

  • Partner with IT and vendors to manage platform updates, upgrades, and technical support needs

  • Contribute to release readiness, testing, and deployment planning across digital platform enhancements

  Collaboration & Innovation

  • Work cross-functionally with UX, Product, Ops, IT, and external partners to align technical delivery with business goals

  • Participate in roadmap planning and contribute to solution design for new capabilities and enhancements

  • Translate requirements into well-architected, scalable solutions that make best use of the Salesforce platform and related technologies

  • Provide level-of-effort estimates and identify key benefits, tradeoffs, and implementation risks

  • Help document technical approaches and share development best practices across the team

  Qualifications

  • Bachelor’s degree in Computer Science or equivalent practical experience

  • 3+ years of experience building full-stack solutions on Salesforce or similar platforms, with a strong front-end focus

  • Strong hands-on experience with Salesforce Experience Cloud, Lightning Web Components, JavaScript, HTML, and CSS

  • Experience developing customer-facing portal, community, or self-service experiences

  • Solid experience with Apex, Visualforce, Flows, configuration, testing, and deployment

  • Experience integrating Salesforce with third-party applications using REST APIs and related integration patterns

  • Working knowledge of authentication protocols, backend processes, and workflow automation

  • Strong understanding of responsive design, accessibility, usability, and maintainable front-end development practices

  • Experience translating UX concepts and business requirements into scalable, production-ready solutions

  • Familiarity with development tools such as VS Code, Salesforce CLI, Git, and GitLab

  • Strong problem-solving skills and attention to performance, scalability, and maintainability

Preferred Qualifications

• Salesforce Platform Developer II Certification

• Experience with package management and scratch org setup

• Deep understanding of Salesforce data sharing, visibility, identity, and access management

• Familiarity with analytics, personalization, or digital guidance tooling

• Experience with customer portals, support platforms, or community ecosystems

• Exposure to chatbot, AI search, knowledge management, or self-service automation capabilities

• Experience working in cross-functional environments where UX, technical delivery, and customer outcomes are closely connected

Preferred Tools & Technology Experience

• Community Platforms: Salesforce Experience Cloud, Khoros, Higher Logic, Insided, Vanilla, or similar

• CRM & Success: Salesforce CRM, Gainsight, Zendesk

• Knowledge Base: Zendesk Guide, Confluence, Aha

• AI & Automation: Drift, Intercom, Ada

• Analytics: Google Analytics, Adobe Analytics, Power BI

Why This Role Matters

This role is central to scaling OneTrust’s digital customer experience. You will help shape how customers discover information, complete key tasks, adopt best practices, and engage with OneTrust through self-service experiences that are intuitive, connected, and effective. By combining front-end experience thinking with full-stack technical execution, you will help reduce friction, increase adoption, and improve the quality of the customer journey across our digital ecosystem.

Our Commitment to You

When you join OneTrust, you are stepping onto a launching pad—the countdown has begun. The destination? A career without boundaries, working alongside a diverse and inclusive team passionate about doing meaningful work. Your voice and expertise will help shape the direction of a category-defining platform, and your growth is part of the mission.

We welcome candidates with a variety of backgrounds and experiences. Familiarity with every tool listed is not required—adaptability, curiosity, and a growth mindset are highly valued.