Saviynt

Technical Support Engineer

Bengaluru · Mid Level

Recently posted - highest visibilityVerified listingPosted 1h ago

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What we know about this role

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MEDIUM

Saviynt is reviewing applications at a steady pace. Expect a standard response time as they evaluate the current pool.

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First 72 hours

Still inside it - posted 1h ago

Early applicants get seen before the pile builds.

Reposted role

This role was posted earlier, closed, and has now reopened - the company is accepting candidates again.

First posted May 13, 2026

Skills required

15 listed

Identity And Access ManagementTechnical AnalysisAWS Identity And Access Management (IAM)Congenital Pulmonary Airway Malformation (CPAM)Offshore Installation Manager (OIM)Simple Object Access Protocol (SOAP)PostmanSQL (Programming Language)+7 more

You almost certainly match several of these already. Unlock your skill map to see the matches, the gaps, and what to fix first.

Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

WHAT YOU WILL BE DOING

Customer Communication

Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.

Drive Customer Satisfaction through timely & quality communication.

Troubleshooting Skills

Troubleshooting of customer reported incidents and system alerts.

Identify, debug and troubleshoot break fix issues and take it to a resolution.

Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.

Respond and resolve issues within agreed service levels.

Collaboration & Knowledge Sharing

Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.

Domain

Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.

KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity

WHAT YOU BRING

Minimum 3 years’ experience in implementing various IGA solutions

Strong Domain knowledge in Identity and Access Management (IAM)

Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM

Knowledge and experience in invoking REST/SOAP web services using tools such as Postman

Database: Extensive experience in database operations & SQL

Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)

Basic knowledge of operating systems such as Linux, Unix & windows

Prior experience integrating with any SSO providers

Experience working with global Customers and strong customer focus

Excellent written and verbal communication skills

Keywords: Cloud, Java, Scripting, Linux, SQL

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Technical Support Engineer

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Job description

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