ServiceNow Lead Engineer (Power BI +AI)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Lead Engineer (Power BI + AI) based in India.

This is a remote technical leadership role focused on designing, developing, and enhancing enterprise ServiceNow solutions.
You will work across custom applications, service mapping, discovery, CMDB, integrations, and workflow capabilities to support complex customer environments.
The role combines hands-on engineering with close collaboration with technical stakeholders and subject-matter experts.
You will help build scalable solutions, strengthen configuration and data quality, and improve visibility across enterprise services and infrastructure.
The position requires strong expertise in ServiceNow development, APIs, discovery patterns, MID servers, and service mapping.
You will operate in a collaborative environment that values technical excellence, innovation, continuous learning, and meaningful customer outcomes.
The role also provides an opportunity to apply analytics and AI-oriented capabilities to modern enterprise service management environments.

• Lead the development and enhancement of custom ServiceNow applications supporting work order management, scheduling, dispatch, and other business processes.

• Collaborate with stakeholders to identify requirements and translate business needs into scalable ServiceNow functionality.

• Develop interfaces and user experiences tailored to different audiences, including custom applications and Service Portals.

• Design and implement integrated logic and functional components using ServiceNow internal services and REST APIs.

• Enhance ServiceNow event rules to support accurate CMDB binding and service visibility.

• Collaborate with technical SMEs to gather environment information required for service mapping and event-management initiatives.

• Install, configure, and integrate ServiceNow capabilities related to discovery, service mapping, certification management, Service Graph Connectors, and multi-source CMDB.

• Configure and maintain credential-based and credential-less Discovery capabilities.

• Implement CI identification strategies to prevent duplicate configuration items and maintain CMDB data quality.

• Extend Horizontal Discovery through customized infrastructure and application patterns.

• Configure, manage, and maintain MID Servers across supported environments.

• Use command-line tools and ServiceNow capabilities to troubleshoot and manage Service Mapping.

• Create, migrate, and maintain Service Mapping patterns across development, testing, and production environments.

• Configure identification rules and advanced patterns for multi-tier service discovery.

• Apply enterprise architecture principles covering web services, data access, persistence, client/server architectures, and distributed applications.

• Contribute to analytics and reporting initiatives, including Power BI-related capabilities where applicable, and explore opportunities to enhance service management through AI-enabled solutions.

Requirements

• Demonstrated experience working as a ServiceNow Lead Engineer or in a comparable senior ServiceNow engineering role.

• Strong hands-on experience developing and configuring ServiceNow applications and enterprise solutions.

• Experience developing interfaces for different user audiences across custom applications and Service Portals.

• Strong understanding of ServiceNow internal services, APIs, and REST-based integrations.

• Knowledge of service-oriented and distributed enterprise application architectures, including web services, data access, persistence, and client/server models.

• Practical experience with credential-based and credential-less Discovery.

• Experience with ServiceNow SAM Pro and related capabilities, particularly Discovery, Service Mapping, Certification Management, Service Graph Connectors, and multi-source CMDB.

• Strong knowledge of CI identification and techniques for preventing duplicate CIs.

• Experience extending Horizontal Discovery with custom Infrastructure Patterns and Application Patterns.

• Hands-on experience configuring, managing, and maintaining MID Servers.

• Proficiency with command-line tools and Service Mapping troubleshooting.

• Experience migrating Service Mapping patterns between environments.

• Strong understanding of Identification Rules and advanced Service Mapping configuration.

• Experience discovering and mapping multi-tier services using advanced patterns.

• Ability to communicate technical concepts clearly and collaborate effectively with customers, technical SMEs, and cross-functional stakeholders.

• Strong analytical and problem-solving skills, with an ability to investigate complex technical issues and develop practical solutions.

• Familiarity with Power BI, analytics, reporting, or AI-enabled enterprise solutions is valuable for the broader scope of the role.

• Ability to work independently in a remote environment while maintaining strong collaboration and accountability.

Benefits

• Fully remote work opportunity in India.

• Opportunity to work on complex enterprise ServiceNow environments and customer-facing technology initiatives.

• Exposure to ServiceNow Discovery, Service Mapping, CMDB, Service Graph Connectors, and advanced platform capabilities.

• Opportunity to contribute to analytics, Power BI, and emerging AI-enabled solutions.

• Collaborative environment focused on technical excellence, innovation, and continuous learning.

• Professional growth opportunities within a global ServiceNow-focused team.

• Culture emphasizing inclusion, respect, employee development, and work-life balance.

• Equal employment opportunity and an environment designed to support diverse perspectives.

• Workplace accommodations available for individuals with disabilities or specific accessibility needs.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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