Officer-Credit Micro Mortgages - Badnagar

1. POSITION DESCRIPTION

JOB TITLE

Officer-Credit Micro Mortgages

GRADE

DM-II

DEPARTMENT

Credit

LOCATION

Branches

SUB-DEPARTMENT

Credit – Micro Mortgage

TYPE OF POSITION

Full-time

REPORTS TO

Cluster Credit Manager-Micro Mortgage

REPORTING INTO

NA

2. ROLE PURPOSE & OBJECTIVE

• Underwrite Micro Mortgage in both SFB and URC branches

• Sanction or recommend loans up to Rs. 10 Lakh with proper justification based on the product features and credit policy matrix

• Ensure credit policies and processes of secured products of Micro / Rural banking vertical are followed effectively by branch staff

• Coordinate with legal and technical vendors for their expert opinion reports

• Ensure Legal opinion and technical valuation reports are interpreted properly while sanctioning these secured loans

• Interpretation of Property documents (Residential/commercial property), aware of the property value as per market and government value for LTV

• Conduct the risk assessment of the customer as per the defined scoring matrix for the products

• Visit the customer residence place and business / activity place to assess the financial parameters

3. SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• 15 Cr – asset portfolio at a cluster level to be managed

• Manage monthly disbursement of 1.25 Cr

• 25 Credit files processed in a month for a cluster

• Underwriting and approving proposals based on credit parameters and eligibility criteria

• Co-ordinate with business team for smooth flow of business and quick decision making.

4. KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

• Underwrite Micro Mortgage in the field through thorough assessment and personal discussion with borrower and / or co-borrower

• Underwrite IL loans in SFB and URC branches to understand the geography and segment

• Sanction or recommend secured loans up to Rs. 10 Lakh with proper justification as per product features, credit policy and based on approval rights

• Conduct farm lands, business place, office, and residence verification of the applicants based on the product and purpose of the loan

• Assess repayment capacity, character and cash flow of the applicant.

• Conduct reference checks with customers /suppliers / vendors / dealers.

• Ensure collection of relevant and proper documents. Ensure adherence to internal and regulatory policies / compliances like KYC etc.

• Understand the nature of collateral security, ensure the collateral offered is free from all the encumbrances, having clear title and marketability, the charge creation of the bank on the property should be exclusive first charge.

• Obtain Legal opinion and valuation reports on the collateral offered as security, should clearly advise type of mortgage to be created on the security in the sanction

• Decision whether to approve or reject the files appraised by the sales / distribution team through thorough verification of the documents and assessment by the appraiser of the loan.

• Capture proper reasons of rejections and communicate the same to branch team in case of rejections

• Escalate deviations for necessary approval as per the deviation matrix. Observe for triggers in documents and escalate documents with issues to FCU team.

• Decision on loan applications as per credit approval grid, deviation matrix and bureau matrix

• Responsible for portfolio quality of the loans underwritten for 12 MOB.

• Review/renew the accounts before expiry of the limit through coordinating with Distribution team

• Ensure weekly and monthly productivity with respect to personal discussions, quality check of applications, sample visits and checks etc.

• Monitoring rejections from field, guide the branch staff to control the same and ensure higher number of Straight through applications from branches.

• Report/ Escalate critical issues at field for necessary action as per penalty matrix and ensure compliance of Audit issues.

• Conduct Loan Utilization Checks for the recent disbursement cases as per policy.

• Ensure to participate and drive the successful implementation of technology based projects at backend and field

• Engage in collections for recovery, follow up for Incremental overdues and non-starters

• Ensures success and growth of these products by adhering to defined policy and process for loan approval

Customer

• Ensures customer satisfaction by processing of loan applications within the TAT defined

• Understand customers’ need & repayment capacity & make appropriate loan decisions and recommend right product and loan amount to right customer

• Ensure that credit responds to branch & customers queries and issues timely, thereby ensuring good service to customers through efficient processing of applications

• Co-ordinate with Legal and technical vendors for quick response on the property documents

• Coordinate with FCU team or agency for their reports

• Ensure customers documents are kept safe till they are handed over to concerned authority

• Coordinate with Operations for loan booking, safe keeping of the customer document etc.

• Undertake visits in other financial institutions for timely resolution of issues relating customer or staffs of other institution

• Engage with customer for any feedback on the products, policy and process

Internal process

• Ensure credit policies and processes are followed effectively by sourcing staffs

• Ensure adherence to all regulatory norms with respect to KYC & Documentation, Customer Selection and Sanctioning of loans

• Decision on loan applications as per credit approval grid, deviation matrix and bureau matrix

• Ensure legal opinions are clearly understood and necessary action taken based on the legal opinion

• Ensure completeness of post disbursement documents, follow up for if gaps any

• Review branch working areas, negative areas, no-go areas and negative customer list

• Ensure that the Issue/ deviations / policy/ process violation are escalated appropriately to the concerned department and supervisors for implementation of penalty matrix.

• Attend audit closure meetings to understand identified issues & take necessary corrective measures.

• Maintain and update activity trackers – Personal discussions, Quality check of files shadow visits, sample checks, trainings, LUCs, escalations, deviations, branch errors

Learning & Performance

• Maintain up to date knowledge of all the products and the geography

• Keep updated about the regulatory norms for secured products

• Keep updated about the property document related policies and processes

• New products being introduced and new systems being adopted to be learnt quickly and to be adopted

• Networking with other NBFCs / Banks to have a deeper understanding of the Industry and its perspectives

• Undertake business sub sector study and underwrite cases at field

• Ensure necessary feedback is given to supervisors on regular basis about the credit policies, processes and systems for effective and efficient underwriting

• Improve the probing skills to identify any issues in the field and report critical findings / observations for necessary action

• Imparting training to branch team on Micro Mortgage product’s credit policies, processes and systems, conduct regular trainings on changes / refreshers.

• Ensuring visits in branches of other clusters to ensure understanding and learning through experience

5. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Graduation or Post Graduation in any subject

Experience

• 2-4 years of experience preferably in field credit or sales of any financial products preferably secured products

Certifications

• NA

Functional Skills

• Knowledge of credit underwriting in secured loans

• Business analysis skills and document verification skills

• Proficient in reading / understanding financial statements and legal opinions

• KYC norms/guidelines for high ticket size secured

• Knowledge of land and property documents

• Knowledge of hypothecation and mortgage process

• Basic computer knowledge and ease of technology usage (tablet / smartphone)

• Communication skills - fluent in the local language and basic English

• Strong Analytical and Interpretation skill.

• Good interrogation and investigation skills

• High degree of accuracy and attention to detail

• Strong Interpersonal skills & ability to manage relationships with internal & external stakeholders.

Behavioral Skills

• Good decision making and judgement ability

• Time Management - Ability to prioritize the work based on the importance / urgency

• Flexible enough to support the business needs

• Customer relations management

• Performance oriented approach with high productivity

• Good interpersonal skills

• Willingness to travel & relocation as per business requirements and career opportunities

6. KEY INTERACTIONS

INTERNAL

EXTERNAL

• Business team

• Operations Team

• Product team

• Credit teams

• Audit

• Legal

• Compliance

• Collection

• Operations

• Customers and Community

• For third party/reference check: Supplier, buyer, neighbors, employers involved in loan process

• FCU Agency, Legal & technical agencies

• Competitors – Staff of other MFI/SFB or banks

PREPARED BY: Prashanth V

DATE: 08-02-2024

REVIEWED BY: Anand Devata

DATE: 09-02-2024

LAST UPDATED BY: TM Team

DATE: 12-03-2024