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Quality Analyst
Noida · Mid Level
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What we know about this role
MEDIUM
Niva Bupa Health Insurance Company Limited is reviewing applications at a steady pace. Expect a standard response time as they evaluate the current pool.
First 72 hours
Window passed - posted 257d agoEarly applicants get seen before the pile builds.
Not a repost
The first time we've seen this listing - it hasn't been closed and reopened.
Skills required
Skill tags are not available for this role yet.
Job description
Key Roles & Responsibilities:
1. Study and analyze the knowledge & process gap.
2. Ability to share the feedback.
3. Listening to the calls & ensure that the feedback given was applied and Corrective measures were taken.
4. Maintain and share regular reports with the Stakeholders & Training team.
5. Measure the scores and take corrective actions accordingly.
6. Publishing weekly\monthly accuracy reports of the samples monitored.
7. Identifying Gaps and redefining the processes and sub processes for reducing cycle time and delay.
Key Requirements – Education & Certificates Graduate & Post Graduate qualification, MBA preferred
Key Requirements - Experience & Skills − Have at least 2 years’ in Insurance/Sales preferably managing Banks/ Partners
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