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Senior \ Lead Engineer - Tech Support (Payments)
Chennai · Senior
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What we know about this role
MEDIUM
M2P is reviewing applications at a steady pace. Expect a standard response time as they evaluate the current pool.
First 72 hours
Window passed - posted 46d agoEarly applicants get seen before the pile builds.
Reposted role
This role was posted earlier, closed, and has now reopened - the company is accepting candidates again.
First posted Aug 3, 2026
Skills required
2 listedYou almost certainly match several of these already. Unlock your skill map to see the matches, the gaps, and what to fix first.
Job description
- Mentor and empower Site Engineers to deliver sound solutions for our customers within defined SLAs. The teams primary responsibilities include analysing and troubleshooting application and other open-source components related issues, debug and fix the issues, oversee the setup client / systems, and supervise change deployment.
- Build the team as the subject matter expert of applications, underlying architecture, and data relationships.
- Act as a Technical lead for critical incident and escalation calls by being a Single Point of Contact from the Banks end, Engineering and Product team.
- Partners with Product engineering teams, QA teams, IT teams and Project management teams and other internal stakeholders as required for successful resolution of issues reported to in production support.
- Identify opportunity and take the lead on automation projects that will improve processes and the usability of products for internal users.
- Create metrics and measure team performance. Assure the team follows / maintains proper attendance, reporting, issue tracking and support procedures.
- Understand the issues and communicate solutions effectively to technical and non-technical teams at Customers as well as internally to organisations team members and regularly update leadership teams on project status.
- BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.
- Minimum of 2+ years of experience in managing / leading a team with ability to mentor engineers from diverse backgrounds and skillsets.
- Minimum of 4+ years of experience in operations and application support background.
- Experience in Lending domain with strong knowledge in LMS and LOS.
- Experience in managing Web and Mobile application support.
- Deep hands-on experience in SQL Queries and Log analysis.
- A great problem solver with ability to simplify complex issues.
- Great interpersonal and presentation skills with ability to meet deadlines.
- Experience in deployment activities.
- Experience in incident management life cycle.
- Flexible to work at odd hours / shifts and weekends to support incidents, releases, maintenance activities and large project sites.
- Inclusive and People-First Culture.
- Health & Wellness Programs.
- Comprehensive Medical Insurance.
- Recognition Programs.
- Performance-based ESOPs.
- Learning Opportunities.
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