{"@context":"https://schema.org/","@type":"JobPosting","title":"Senior Consultant - NOC/Command Center","description":"

NOC Analyst

enGen Global is an emerging global healthcare partner that delivers strategic innovation, expertise, and flexibility to its healthcare partners. Being a US healthcare conglomerate captive, we have direct access to deeper insights that help us accelerate our learning process and keeps us ahead of the curve. Thryve delivers next-generation solutions that enable our healthcare partners to provide positive experiences to their consumers.

Our global collaborative of healthcare, operations, and IT experts creates innovative and sustainable processes for our clients, which keeps the ever-evolving consumers engaged and assists them in managing the future of their healthcare better. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. enGen Global is an equal opportunity employer and places a high value on integrity, diversity, and inclusion in the organization.

JOB SUMMARY

The L2 NOC Analyst is responsible for real-time monitoring, event correlation, incident triage, major incident support, escalation governance, and service restoration coordination across enterprise infrastructure, applications, and cloud services. The role requires strong operational and ITSM knowledge, monitoring expertise, stakeholder communication, and the ability to drive rapid resolution of Priority 1 and Priority 2 incidents while ensuring SLA compliance and operational excellence.

ESSENTIAL RESPONSIBILITIES

• Monitoring & Observability Tools

• ServiceNow Incident Management

• Major Incident Support

• Event Correlation & Impact Analysis

• Escalation Management

• Infrastructure Operations (Windows/Linux/Network/Cloud)

• ITIL Process Knowledge

• Stakeholder Communication

• Operational Reporting & Analytics

Incident Management Skills

• Incident Triage & Prioritization

• P1/P2 Major Incident Identification

• Escalation Management

• SLA Tracking & Governance

• Service Restoration Coordination

• Bridge Call Support & Incident Documentation

• Post Incident Review (PIR) Participation

Operational Skills

• Impact Assessment

• Resolver Team Coordination

• Shift Handover Management

• Runbook & SOP Adherence

• Change Awareness & Operational Risk Assessment

• Continuous Service Improvement

• Operational Analytics & Trend Analysis

Soft Skills

• Strong Analytical Thinking

• Problem Solving

• Effective Communication

• Stakeholder Management

• Decision Making Under Pressure

• Collaboration Across Technical Teams

• Ownership & Accountability

EDUCATION

• Any Degree

EXPERIENCE

• 2 - 4 years in NOC/Command Center

Shift Details

• Ready to work in Rotational Shift (24*7 support model)

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