Senior Manager - Compute Infrastructure and Cloud Ops

enGen Global is an emerging global healthcare partner that delivers strategic innovation, expertise, and flexibility to its healthcare partners. Being a US healthcare conglomerate captive, we have direct access to deeper insights that help us accelerate our learning process and keeps us ahead of the curve. enGen delivers next-generation solutions that enable our healthcare partners to provide positive experiences to their consumers.

Our global collaborative of healthcare, operations, and IT experts create innovative and sustainable processes for our clients, which keep the ever-evolving consumers engaged and assists them in managing the future of their healthcare better. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. enGen is an equal opportunity employer and places a high value on integrity, diversity, and inclusion in the organization. We do not discriminate based on any protected attribute. For more information about the organization, please visit https://goengen.in/

Detailed Job Description:

The Senior Manager, Compute Infrastructure and Cloud Operations, is a strategic leadership role responsible for the reliable, secure, and cost-effective delivery of enterprise compute services across on-premises and cloud environments. The position will lead Windows Server administration, Linux server administration, NetApp storage, VMware virtualization, and cloud operations across AWS and Microsoft Azure. The role requires strong infrastructure delivery experience, forward-looking strategic thinking, mature people leadership, and the ability to operate across multiple business domains while balancing operational stability, modernization, security, risk, and financial accountability.

• Provide overall leadership and accountability for enterprise compute infrastructure and cloud operations across on-premises, private cloud, and public cloud environments.

• Define and execute the compute infrastructure strategy, operating model, technology roadmap, lifecycle plan, and modernization priorities in alignment with business and enterprise technology objectives.

• Lead service delivery for Microsoft Windows Server platforms, including administration, patching, hardening, capacity management, performance optimization, high availability, and lifecycle management.

• Lead service delivery for enterprise Linux platforms, including administration, patching, security hardening, performance optimization, configuration management, and platform standardization.

• Oversee NetApp storage services, including capacity planning, performance, availability, data protection, replication, backup integration, lifecycle management, and storage optimization.

• Oversee VMware virtualization services, including platform availability, cluster and capacity management, upgrades, security, performance, resilience, and technology lifecycle planning.

• Provide operational leadership for AWS and Microsoft Azure services, covering governance, reliability, security, cost optimization, monitoring, incident response, backup, disaster recovery, and operational readiness.

• Drive hybrid-cloud adoption by identifying appropriate workload placement, migration opportunities, platform standards, automation requirements, and operating controls.

• Ensure infrastructure services meet agreed availability, performance, security, recovery, compliance, and service-level expectations.

• Own major incident readiness and response for the compute tower, including technical escalation, stakeholder communication, problem management, root-cause analysis, and prevention of recurring issues.

• Establish proactive monitoring, observability, event management, capacity forecasting, and operational health reporting across compute, storage, virtualization, and cloud platforms.

• Drive automation and infrastructure-as-code practices to reduce manual effort, improve consistency, accelerate provisioning, strengthen compliance, and increase operational efficiency.

• Develop and maintain standards, policies, procedures, service documentation, architecture guardrails, runbooks, and configuration baselines for the compute portfolio.

• Partner with architecture, cybersecurity, network, database, application, service management, engineering, and business teams to deliver secure and resilient infrastructure solutions.

• Lead platform upgrades, technical debt reduction, end-of-life remediation, vulnerability treatment, patch compliance, and infrastructure refresh programs.

• Manage financial planning for the compute portfolio, including budgets, forecasts, licensing, consumption, hardware and cloud costs, unit-cost transparency, and optimization opportunities.

• Manage strategic suppliers, technology partners, managed service providers, contracts, service reviews, licensing positions, and vendor performance.

• Build, lead, coach, and retain a high-performing multi-skilled infrastructure team, with clear accountability, succession planning, career development, cross-training, and continuous capability improvement.

• Establish measurable operational KPIs and governance routines covering service reliability, incidents, changes, capacity, vulnerabilities, patching, automation, cost, customer experience, and delivery outcomes.

• Communicate strategy, risks, service performance, investment needs, and transformation progress effectively to senior technology and business stakeholders.

• Promote a culture of ownership, collaboration, customer focus, disciplined execution, innovation, and continuous improvement across geographically distributed teams.

Experience Required:

• At least 18 years of progressive experience in infrastructure delivery and operations, with significant leadership responsibility in large, complex enterprise environments.

• Demonstrated experience leading compute infrastructure services across multiple business domains and geographically distributed teams.

• Strong hands-on foundation and leadership experience in on-premises Microsoft Windows Server administration and enterprise Linux server administration.

• Strong experience managing NetApp storage platforms and VMware virtualization environments at enterprise scale.

• Proven experience leading cloud operations in AWS and Microsoft Azure, including governance, reliability, security, cost management, and operational support.

• Experience developing infrastructure strategy, multi-year roadmaps, operating models, transformation plans, business cases, and investment priorities.

• Proven people-management capability, including organization design, workforce planning, performance enablement, coaching, succession planning, and skills development.

• Experience managing major incidents, service continuity, disaster recovery, operational risk, audit requirements, security remediation, and regulatory or compliance obligations.

• Experience driving automation, standardization, observability, self-service, and continuous improvement across infrastructure operations.

• Experience managing budgets, vendor relationships, contracts, licenses, cloud consumption, and operational cost optimization.

• Strong understanding of IT service management practices, including incident, problem, change, configuration, capacity, availability, and service-level management.

• Excellent executive communication, stakeholder management, decision-making, negotiation, and cross-functional leadership skills.

• Ability to translate business priorities into practical infrastructure strategies and measurable operational outcomes.

• Bachelor’s degree in computer science, information technology, engineering, or a related discipline is preferred. Relevant professional certifications in IT service management, VMware, NetApp, AWS, Microsoft Azure, Windows, Linux, or enterprise architecture are advantageous.