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Executive - IT Support
Chennai · Executive
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What we know about this role
MEDIUM
DAV Group Chennai is reviewing applications at a steady pace. Expect a standard response time as they evaluate the current pool.
First 72 hours
Still inside it - posted 14h agoEarly applicants get seen before the pile builds.
Not a repost
The first time we've seen this listing - it hasn't been closed and reopened.
Skills required
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Job description
Namaste
The DAV Group - Chennai, was established in 1970 at Gopalapuram in Chennai with just 50 students. The Group today, caters to over 40,000 students across Tamil Nadu and Puducherry. It has a staff of 2000 plus which includes 1,700 teachers. Four of our branches have been consistently ranked amongst top 15 schools in the country.
Requisites:
- Provide first-level technical support for Exam-related portals and applications for all online examinations from the departmetn end (ie) from Head Office.
- Act as the technical point of contact between the Department & IT Team
- Coordinate with the IT Team to identify the appropriate solution.
- Escalate pending or critical issues & Follow up regularly with IT until the issue is resolved and closed.
- Coordinate with school IT teams for internet/network-related issues affecting examinations.
- Escalate bandwidth, Wi-Fi or infrastructure issues to the appropriate school/IT team.
- Troubleshoot issues related to test loading, login, submission, response recording, answer keys and test access.
- Tablet & Device Management.
- Follow up on hardware repairs and warranty-related issues.
- Track device availability across branches and coordinate inter-branch transfers when required.
- Coordinate with the relevant team/Vendor for Tablet configuration and management.
- Support the implementation and functioning of biometric attendance systems for students.
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