Senior Staff Engineer, (CMDB,HAM,ITAM)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Staff Engineer, (CMDB, HAM, ITAM) based in India.

This is a senior-level opportunity for an experienced ServiceNow professional to lead the design and delivery of enterprise IT asset management solutions across global environments. You will bring deep expertise in ITAM, Hardware Asset Management, Software Asset Management, ITSM, and ServiceNow integrations. The role combines hands-on engineering with solution design, technical leadership, and close collaboration with business and technology stakeholders. You will translate complex business requirements into scalable technical solutions while ensuring alignment with platform standards and best practices. Your work will contribute directly to the quality, reliability, and continuous improvement of global ServiceNow implementations. This role is well suited to a technically strong professional who enjoys solving complex challenges and operating in a collaborative, international delivery environment.

• Provide senior technical expertise across ServiceNow ITAM, including Hardware Asset Management (HAM), Software Asset Management (SAM), and IT Service Management (ITSM).
• Work with ServiceNow teams and stakeholders to design and implement solutions across global locations and business environments.
• Design, develop, configure, and implement ServiceNow integrations with internal and external systems.
• Analyze business requirements and translate them into standardized, scalable, and maintainable ServiceNow technical solutions.
• Develop and implement technical solutions across the ServiceNow platform while ensuring alignment with established architecture and development standards.
• Configure and customize ServiceNow applications according to business requirements and agreed solution designs.
• Develop and maintain ServiceNow scripts and configurations, including Business Rules, Client Scripts, UI Policies, UI Actions, Jelly, and AngularJS components.
• Design and execute component integration testing to validate functionality, system interactions, and overall solution quality.
• Troubleshoot complex technical issues and provide effective resolutions across the ServiceNow platform.
• Collaborate with cross-functional teams, including business stakeholders, developers, architects, and delivery teams, to ensure successful project execution.
• Participate in solution and design reviews, code reviews, and technical discussions, providing recommendations and guidance.
• Promote adherence to ServiceNow development best practices, ITIL principles, and continuous improvement initiatives.
• Provide technical recommendations that improve the scalability, reliability, maintainability, and effectiveness of ServiceNow solutions.

Requirements:

• 7+ years of relevant professional experience in ServiceNow development, engineering, implementation, or technical consulting.
• Strong hands-on experience with ServiceNow ITAM, HAM, ITSM, and integrations.
• Proven experience designing and implementing ServiceNow integrations across enterprise environments.
• Strong understanding of ServiceNow Asset Management processes, methodologies, and best practices.
• Solid knowledge of ITAM, HAM, SAM, and ITSM modules, with additional experience in areas such as ITOM or CSM considered valuable.
• Strong understanding of ITIL principles and their application within enterprise service management environments.
• ServiceNow SPM certification is mandatory.
• Demonstrated ability to translate business and functional requirements into effective technical solutions.
• Hands-on experience developing, configuring, customizing, and testing ServiceNow solutions.
• Strong scripting experience with ServiceNow technologies, including Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS.
• Experience developing technical solutions and conducting integration and component-level testing.
• Bachelor’s or master’s degree in Computer Science, Information Technology, or a related technical discipline.
• Strong problem-solving and analytical skills, with the ability to diagnose complex platform and integration issues.
• Excellent communication and stakeholder-management skills, with the ability to work effectively with both technical and business audiences.
• Ability to work independently while contributing effectively within distributed, cross-functional teams.
• Comfortable working in a global delivery environment with geographically dispersed stakeholders and teams.

Benefits:

• Opportunity to work on enterprise-scale ServiceNow implementations across global locations.
• Exposure to complex IT asset management, ITSM, integrations, and ServiceNow platform engineering challenges.
• Senior-level technical ownership and opportunities to influence solution architecture and engineering standards.
• Collaboration with multidisciplinary teams across business, technology, and delivery functions.
• Opportunities to contribute to continuous improvement and the adoption of ServiceNow best practices.
• Professional growth through exposure to diverse projects, technologies, and international delivery environments.
• Dynamic and collaborative working culture with opportunities to expand technical and leadership capabilities.
• Competitive compensation and benefits package aligned with the role and location.
• Opportunity to work in a global technology environment with a strong focus on innovation and digital engineering.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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