QA Supervisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a QA Supervisor based in India.

This is a fully remote quality leadership role focused on U.S. criminal background screening and public records research.
You will lead quality auditors and coaches while ensuring comprehensive audit coverage, timely feedback, and consistent decision-making.
The role combines people leadership with deep expertise in court records, legal terminology, reportability rules, and compliance requirements.
You will drive calibration sessions, investigate recurring defects, and translate quality findings into measurable improvements.
Working closely with Operations, Training, Compliance, and Client Services, you will serve as a key quality partner across the business.
This opportunity is ideal for an experienced quality professional who is analytical, highly detail-oriented, and confident making evidence-based decisions.
The position offers a strong opportunity to influence quality standards, develop teams, and strengthen U.S. background screening operations.

• Lead and develop a team of Quality Coaches and Auditors supporting U.S. criminal verification and public records operations.
• Ensure 100% audit coverage across criminal verification transactions, researchers, court types, and jurisdictions within scope.
• Ensure 100% delivery and closure of audit feedback within established turnaround times, maintaining complete audit trails and documentation.
• Monitor audit coverage, productivity, quality results, repeat errors, and researcher-specific performance, implementing improvement plans where needed.
• Conduct weekly calibration sessions with Operations, Quality, and Training teams to promote consistent interpretation of court records and reportability requirements.
• Prepare calibration cases involving felony and misdemeanor classifications, disposition complexities, identifier matching, and jurisdiction-specific reporting decisions.
• Measure inter-auditor agreement and variance, document calibration outcomes, and maintain decision logs, FAQs, and updated quality standards.
• Allocate audit workloads, monitor team performance, conduct one-on-ones and reviews, and support auditor certification and re-certification.
• Audit research performed across local, county, state, and federal U.S. court portals, databases, vendors, and court-runner sources.
• Validate the accurate interpretation of charges, case types, dispositions, identifiers, and client-specific reporting requirements.
• Ensure compliance with FCRA, state reporting restrictions, ban-the-box requirements, seven-year rules, client SOPs, and internal screening guidelines.
• Protect the confidentiality and integrity of sensitive criminal records and personally identifiable information.
• Escalate critical defects such as missed records, incorrect subject matches, and misreported convictions or dispositions.
• Conduct root-cause analysis and lead corrective and preventive actions (CAPA) to reduce recurring defects and improve accuracy.
• Partner with Training to turn recurring quality issues into refresher training, checklists, and updated SOPs.
• Identify process gaps, search-logic improvements, and automation opportunities that can reduce quality leakage.
• Serve as a quality point of contact for Operations, Training, Compliance, and Client Services, supporting escalations and dispute reviews.
• Prepare and present daily, weekly, and monthly quality reports covering audit coverage, accuracy, defects, feedback closure, auditor variance, and improvement trends.
• Analyze performance trends, forecast quality risks, and recommend corrective actions to leadership.

Requirements

• Hands-on experience in U.S. criminal or public records background verification is mandatory.
• Previous experience auditing criminal verification transactions within a quality assurance environment.
• Minimum 18 months of experience as a Quality Coach or equivalent quality leadership role, formally documented.
• Total of 3–6 years of experience in BGV, KPO, Quality Assurance, or closely related operations.
• Demonstrated experience managing audits, feedback cycles, quality reviews, and calibration sessions.
• Strong understanding of U.S. legal terminology, court structures, public records, and court documentation.
• Working knowledge of U.S. court websites and public record systems.
• Familiarity with quality frameworks including sampling methodologies, defect classification, root-cause analysis, and CAPA.
• Working knowledge of FCRA and state-level criminal reporting restrictions.
• Advanced proficiency in Microsoft Excel, including pivot tables, lookups, dashboards, and data analysis.
• Strong MIS reporting, trend analysis, data-handling, and presentation capabilities.
• Excellent analytical, interpretation, problem-solving, and attention-to-detail skills.
• Strong coaching and feedback abilities, with the confidence to influence teams through evidence and clear communication.
• Clear written and verbal communication skills for audit documentation, stakeholder discussions, and operational reviews.
• Ability to remain objective, accurate, and evidence-driven in a fast-paced, target-oriented environment.
• Familiarity with BGV platforms and quality audit tools is an advantage.
• No employment gaps exceeding 5–6 months.
• Willingness to work Monday to Friday on a U.S. night shift.

Benefits

• Fully remote work arrangement from India.
• Full-time employment opportunity.
• Monday-to-Friday schedule aligned with U.S. night-shift operations.
• Opportunity to lead and develop a dedicated quality team.
• Exposure to complex U.S. criminal verification, public records, compliance, and quality operations.
• Opportunity to strengthen expertise in FCRA, court research, quality frameworks, RCA, and CAPA.
• Career development opportunities within quality assurance and background verification operations.
• High-impact role with direct influence on operational accuracy, compliance, client satisfaction, and continuous improvement.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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