Surveillance Executive

Key Responsibilities:

• Monitor live feeds from all CoPlay centers to ensure safety and security.
• Detect and report any suspicious behavior by customers or staff, including theft, pilferage, or operational violations.
• Alert business managers or Operations Manager in real-time upon noticing any irregularities.
• Maintain daily incident logs with clear documentation of noteworthy activities, behaviors, or events.
• Oversee and update daily slot booking records, ensuring all bookings are recorded accurately and in a timely manner.
• Retrieve and review recorded CCTV footage for investigations, audits, or compliance purposes.
• Perform routine checks to ensure all surveillance equipment (cameras, DVRs, storage systems) are functioning optimally.
• Report and escalate any technical issues to relevant maintenance teams or service providers.
• Ensure strict confidentiality of all surveillance data and sensitive operational information.
• Coordinate with the business and operations team to support venue-wide safety protocols and event management needs.

Requirements:

• Bachelor’s degree in any field; additional certification in security or surveillance is a plus.
• 2.5+ years of work experience in any role in the past
• 1 + years of work experience in a similar role (CCTV monitoring, security surveillance, or control room operations).
• Familiarity with CCTV systems, digital recording software, and access control technologies.
• Strong observational and analytical skills with attention to detail.
• Comfortable working in shifts, weekends, and public holidays, if required.