Senior Technical Support Engineer
Bengaluru · Mid Level
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What we know about this role
LOW
Our tracked job listings for tripgain show limited recent activity.
First 72 hours
Window passed - posted 248d agoEarly applicants get seen before the pile builds.
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Skills required
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Job description
- Take end-to-end ownership of customer-reported issues and ensure timely resolution.
- Research, diagnose, troubleshoot, and identify solutions to resolve system and integration issues.
- Coordinate effectively with internal teams including Product, Technology, Operations, and Sales to drive issue resolution.
- Follow standard procedures for escalation of unresolved issues to the appropriate internal teams.
- Provide clear, step-by-step technical guidance to customers (both written and verbal).
- Maintain proper documentation of issues, root cause analysis, and resolutions.
- Strong understanding of XML and JSON formats.
- Hands-on experience working with SOAP and REST APIs.
- Ability to troubleshoot API integrations and analyze request/response logs.
- Experience using API testing tools such as Postman (preferred).
- Strong analytical and problem-solving skills.
- Excellent communication skills in English and Hindi (mandatory).
- Ability to clearly explain technical concepts to both technical and non-technical stakeholders.
- Minimum 3+ years of experience as a Technical Support Engineer in the Travel domain.
- Bachelor’s degree in B.Tech / BCA / M.Sc (Computer Science) / Information Technology or related field.
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