System Administrator I

The System Administrator I is responsible for the administration, monitoring, and optimization of enterprise IT infrastructure within a 24/7 Network Operations Center (NOC) environment. This role ensures high availability, performance, and security of systems across on-premises and cloud environments.
The incumbent will manage incident resolution, system maintenance, network configurations, and cloud operations, while delivering high-quality support to internal stakeholders and customers. The role requires strong technical expertise, problem-solving abilities, and adherence to operational and security standards.

1. Incident & Service Management
▸ Monitor, triage, and resolve incidents within defined SLAs, ensuring timely escalation where required.
▸ Maintain clear and professional communication with stakeholders throughout the incident lifecycle.
▸ Document resolutions, root causes, and updates in accordance with operational processes.
▸ Demonstrate strong working knowledge of Microsoft ecosystem and Windows server environments.
2. System Monitoring & Infrastructure Management
▸ Proactively monitor infrastructure using enterprise monitoring tools (e.g., DataDog,PagerDuty).
▸ Respond to alerts across critical, warning, and error thresholds.
▸ Perform system upgrades, patch management, and scheduled maintenance activities.
▸ Manage and optimize server resources including CPU, memory, and storage capacity.
3. Network Administration
▸ Configure, maintain, and troubleshoot network connectivity including static, dynamic, and failover tunnels.
▸ Perform routing updates, ASA licensing activities, and IP whitelisting tasks.
▸ Execute network security tasks such as IP blocking (shunning) and tunnel resets.
4. Identity & Access Management (IAM)
▸ Administer Active Directory (AD) user accounts, group memberships, and access policies.

▸ Support identity synchronization between AD and Okta environments.
▸ Provision and maintain internal and customer user accounts in alignment with security policies.
5. Database Administration Support
▸ Manage database-level access control, including granting and revoking SQL permissions.
▸ Support integration of identity groups with database systems.
6. Cloud Infrastructure (AWS) Management
▸ Configure and manage AWS services including EC2, S3, and IAM components.
▸ Monitor cloud utilization and implement cost optimization measures.
▸ Perform scheduled backups, scaling, and disaster recovery support activities.
▸ Troubleshoot infrastructure and application-level issues within cloud environments.
▸ Integrate cloud services with on-premises and third-party systems.
7. Technical Support & Troubleshooting
▸ Diagnose and resolve system performance issues, IIS services, hardware concerns, and access-related issues.
▸ Manage service configurations, permissions, and software installations.
▸ Support authentication-related issues including MFA resets and monitoring tool components.
8. AI Enablement in NOC Operations
▸ Utilize AI tools to support operational efficiency in incident analysis and reporting.
▸ Perform summarization of alerts, logs, and incident data for operational insights.
▸ Develop structured prompts for root cause analysis, escalation notes, and customer communications.
▸ Validate AI-generated outputs before operational use.
▸ Ensure adherence to data security and confidentiality standards when using AI tools.

▸ Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field (or equivalent experience).
▸ 4–5 years of relevant experience in System Administration or NOC operations.
▸ Experience with monitoring tools..
▸ Strong knowledge of networking concepts including VPNs, tunnels, and ASA configurations.
▸ Working knowledge of Active Directory, Okta, SQL, and server administration practices.
▸ Ability to manage priorities effectively in a fast-paced, 24/7 operational environment.

Technical Expertise:

▸ Hybrid work model (Work From Office / Work From Home).
▸ Flexibility to work in rotational shifts, including night shifts and weekends.
▸ Availability outside standard business hours based on operational requirements.

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.