IT Administrator — Job Description

About Company

About The Role

Key Responsibilities

Desktop & Laptop Support

• Diagnose and resolve operating system issues across Windows, macOS, and Linux environments.
• Perform OS installations, upgrades, patch management, and driver troubleshooting.
• Troubleshoot hardware issues including boot failures, blue screens, peripheral connectivity, and performance degradation.
• Manage user accounts, permissions, endpoint security, antivirus solutions, encryption, and firewall configurations.
• Provide technical support to employees and ensure minimal downtime for business operations.

Network Administration

• Troubleshoot and maintain office LAN/WLAN infrastructure including switches, routers, access points, and cabling.
• Resolve connectivity issues related to DNS, DHCP, IP conflicts, VPN access, and internet performance.
• Monitor network performance and implement corrective measures for outages and bottlenecks.
• Configure and manage firewall rules, VLANs, and network access controls.
• Coordinate with ISPs and vendors for network troubleshooting and upgrades.

IT Procurement & Upgrades

• Assess current IT infrastructure and recommend hardware/software upgrades aligned with business needs and budgets.
• Provide recommendations for laptops, desktops, networking devices, and peripherals.
• Evaluate vendors, compare technical specifications, and negotiate with suppliers.
• Manage software license renewals and hardware refresh cycles.
• Maintain IT asset inventory and procurement records.

Multi-Office Integration

• Design and implement connectivity solutions between multiple office locations using site-to-site VPN, SD-WAN, or MPLS.
• Ensure consistent IT policies, security standards, and user experience across all offices.
• Set up and maintain shared resources such as file servers, printers, and collaboration tools.
• Support office expansion projects and infrastructure setup activities.

Required Qualifications & Skills

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent practical experience).
• 3–5 years of hands-on experience in IT administration, desktop support, or network support.
• Strong troubleshooting skills for Windows and macOS operating systems.
• Practical experience with networking technologies including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and firewalls.
• Experience with Active Directory, Group Policy, and endpoint management tools.
• Familiarity with IT procurement processes and vendor management.
• Strong communication and stakeholder management skills.
• Ability to prioritize and manage multiple technical issues simultaneously.

Desired Qualifications & Skills

• Experience with multi-site network integration and remote connectivity solutions.
• Certifications such as CompTIA A+, Network+, CCNA, or Microsoft 365 Certified.
• Familiarity with cloud platforms and collaboration tools such as Microsoft 365, Google Workspace, or AWS.
• Experience with IT asset management, budgeting, and compliance tracking.
• Exposure to IT security best practices and infrastructure monitoring tools.

Why Join Us

• Opportunity to work on enterprise-grade IT infrastructure and networking environments.
• Exposure to multi-office IT operations and modern workplace technologies.
• Collaborative work culture with opportunities to contribute to infrastructure modernization initiatives.
• Continuous learning opportunities through certifications and hands-on projects.
• Opportunity to grow into senior infrastructure and IT management roles.