SHARED SERVICES - Oracle Fusion HCM Operations & Support

1. Oracle Fusion HCM Operations & Support

• Act as the primary SME for Oracle Fusion HCM across all modules.
• Manage end-to-end issue triage, troubleshooting, incident resolution, and escalation.
• Monitor integrations, batch jobs, OIC, HDL, SFTP transfers, and system interfaces.
• Manage user access, roles, permissions, user provisioning, and security governance.
• Ensure compliance with incident management SLAs and maintain high system availability.
• Conduct root cause analysis (RCA) for recurring and critical issues.
• Coordinate with Oracle Support, implementation partners, and IT teams for system resolution.
• Maintain system health monitoring processes and proactively identify risks.

2. Stakeholder Management & Business Requirements Governance

• Act as the single point of contact (SPOC) between HR Operations and HR Technology teams.
• Facilitate requirement gathering sessions with HR process owners.
• Maintain and govern centralized requirements and enhancement trackers.
• Translate business requirements into detailed Business Requirement Documents (BRDs).
• Ensure proper prioritization, approvals, and governance of all technology enhancement requests.
• Publish regular status reports on requirements, projects, and system enhancements.
• Drive stakeholder communication and ensure timely response to queries and requests.

3. Oracle Quarterly Release & Compliance Management

• Review Oracle quarterly release notes and assess business impact.
• Recommend feature adoption and opt-in/opt-out decisions.
• Coordinate UAT, regression testing, and production readiness activities.
• Manage pre- and post-instance refresh activities.
• Maintain Fusion SOPs, user guides, and process documentation.
• Support internal and external audits through timely provision of logs, reports, and evidence.
• Ensure maker-checker controls and documentation are audit-ready at all times.
• Update training materials and knowledge repositories following releases.

4. HR Process Analysis & Digital Transformation

• Analyze end-to-end HR processes including:
  • Employee Onboarding
  • Payroll Administration
  • Leave Management
  • Background Verification
  • Employee Data Management
  • Exit & Full and Final Settlement
  • Compliance Processes
• Conduct process mapping and gap analysis exercises.
• Identify bottlenecks, manual interventions, control gaps, and opportunities for automation.
• Drive system-driven improvements through workflow redesign, configuration changes, and integration enhancements.
• Facilitate Design Thinking workshops to identify pain points and innovative solutions.
• Quantify business improvements through productivity, accuracy, and turnaround time metrics.

5. AI, Automation & Agentic AI Enablement

• Identify opportunities to automate HR operational processes.
• Develop AI solution assessments and business cases.
• Drive implementation of automation solutions using:
  • Power Automate
  • Oracle Fusion capabilities
  • Digital workflows
  • Conversational AI solutions
• Collaborate with IT teams on AI solution design and deployment.
• Evaluate and pilot Agentic AI use cases such as:
  • Intelligent case routing
  • Automated classification
  • Predictive analytics
  • Compliance monitoring
  • Employee query automation
• Measure business impact of automation initiatives through effort savings and quality improvements.
• Build AI awareness and capability within HR Operations teams.

6. Reporting, Analytics & Decision Support

• Maintain enterprise-level HR reports and dashboards.
• Develop OTBI, BI Publisher, Power BI, and other analytical reporting solutions.
• Conduct periodic data audits and reconciliation exercises.
• Drive data accuracy and data governance initiatives.
• Publish management dashboards for HR leadership, business teams, and Finance.
• Develop actionable insights to improve HR performance and decision-making.
• Track HR operational metrics, SLA performance, compliance indicators, and process outcomes.

Key Competencies

Functional Competencies

• HR Technology Expertise
• HR Operations Knowledge
• Business Analysis
• Requirements Management
• System Testing & UAT
• Audit & Compliance Management
• Data Analytics

Behavioral Competencies

• Stakeholder Management
• Problem Solving
• Analytical Thinking
• Communication & Influencing
• Continuous Improvement Mindset
• Project Coordination
• Customer Orientation
• Innovation & AI Adoption

---

Success Measures

The role will be successful when it delivers:

• Stable and reliable Oracle Fusion system operations.
• High SLA adherence for issue resolution and support activities.
• Effective requirement governance and stakeholder satisfaction.
• Timely and successful Oracle quarterly release management.
• Measurable HR process improvements and automation outcomes.
• Increased adoption of AI and digital solutions.
• Accurate and actionable HR reporting and analytics.
• Strong audit readiness with zero critical compliance findings.
• Improved employee and HR Operations experience through technology-led transformation.

Qualifications

Education

• Bachelor's degree in Engineering, Information Technology, Human Resources, Business Administration, or related field.
• MBA / PGDM / HR specialization preferred.
• Oracle Fusion HCM Certifications preferred.

Experience

• 8–12+ years of experience in HR Technology, HRIS, Oracle Fusion HCM, or HR Transformation environments.
• Experience working with HR Shared Services (HRSS) or Global HR Operations preferred.
• Hands-on experience managing Oracle Fusion HCM modules.
• Experience in business analysis, BRD development, process redesign, and automation initiatives.
• Exposure to AI, workflow automation, Power Platform, or digital transformation projects preferred.