Event Management Operations Support
Pune · Mid Level
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What we know about this role
LOW
Our tracked job listings for fa-etvl-saasfaprod1-cx1 show limited recent activity.
First 72 hours
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Skills required
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Job description
- Design, implement, and manage automation workflows using tools such as StackStorm, Ayehu, or Arago.
- Integrate and configure infrastructure monitoring solutions (SolarWinds, Site24x7, OpsRamp, etc.) with ITSM platforms.
- Develop and support integration scripts using SOAP/REST APIs for ServiceNow, BMC Remedy, ManageEngine, and other ITSM tools.
- Create and maintain automation use‑case libraries for IT operations and incident response.
- Write and troubleshoot scripts in Bash, Python, Perl, and PowerShell across Unix/Linux and Windows environments.
- Collaborate with cloud teams to incorporate AWS/Azure/GCP services into automation workflows.
- Produce technical documentation, runbooks, and knowledge‑base articles for operational procedures.
- Monitor production automation jobs, resolve failures, and continuously improve reliability.
- Participate in cross‑functional meetings to articulate business benefits of automation solutions.
- 3+ years of experience with automation or process orchestration tools (e.g., StackStorm, Ayehu, Arago).
- Hands‑on experience with CI/CD pipelines such as Jenkins or GitHub Actions.
- Proficiency in infrastructure monitoring tools (SolarWinds, Site24x7, OpsRamp, ManageEngine).
- Strong background in integrating automation with ITSM platforms (ServiceNow, BMC Remedy, ManageEngine ServiceDesk+).
- Solid Unix/Linux and Windows administration skills; comfortable with basic command‑line tasks.
- Advanced scripting abilities in Bash, Python, Perl, and PowerShell.
- Knowledge of relational and NoSQL databases (MySQL, MSSQL, Oracle, MongoDB) and SQL querying.
- Experience developing integration programs using SOAP/REST web services.
- Familiarity with cloud services (AWS, Azure, GCP) and their APIs.
- Excellent communication, presentation, and problem‑solving skills; ability to work in a lean, agile environment.
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