Job description

Job Purpose: (Why does the job exist?)

Provide first-level functional support for Oracle Fusion Financials, covering General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and Expenses. Support users, troubleshoot functional issues, execute testing, maintain documentation, and coordinate escalations to ensure reliable financial-system operations and timely resolution of service requests.

Person Specifications: (Minimum attributes for the job holder to be effective in this job)
Basic Academic Qualification	Bachelor’s degree in Finance, Accounting, Information Technology, Business Administration, or a related discipline.
Preferred Qualification	Postgraduate qualification or professional accounting certification such as ACCA, CMA, Cost Accounting, or equivalent is advantageous.
Technical Certifications	Oracle Fusion Financials Cloud Certification in General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, or related Financials modules is preferred.
Experience	Minimum 1-3 years of relevant experience in Oracle Fusion Financials, financial systems, ERP functional support, or enterprise applications.
Specific Industry Experience	Experience supporting Oracle Fusion Financials or comparable ERP financial applications, preferably within a complex enterprise environment. Exposure to cloud/on-premise integrations and production support is advantageous.
Computer Skills	Good proficiency in Oracle Fusion Financials, OTBI reporting, MS Office, financial-system reporting, and data-mapping tools.
Language Proficiency	Excellent proficiency in Business English, including the ability to understand functional requirements, document system issues, prepare user guidance, and communicate effectively with business and technical stakeholders.
Competencies/Skills	Oracle Fusion Financials Financial Process Understanding Functional Troubleshooting Functional Testing Financial Reporting
Work Environment & Physical Effort	Primarily office-based, involving extensive use of computers and enterprise applications, with regular interaction with technical, functional, Finance, and business teams.

Supervision Received (Job title of this position’s immediate Superior)	Lead, Oracle Fusion Financials
Supervision Given (if any, job title/s of subordinates for this position)	None

Communications: (job title, department, and entities with which the position has an interface)	Internal:	IT Applications, Oracle Functional and Technical Teams, Finance and Accounting, Business Process Owners, Infrastructure, Cybersecurity, Database Administration, and Application Support.
	External:	Oracle, implementation partners, technology vendors, application providers, and consultants.

Job Authority / Other Factors:(Decision-making authority, resources controlled, operational, financial, administrative functions, or any special distinct requirement for the job as required)

Resolve standard Oracle Fusion Financials issues within approved procedures; perform assigned functional testing; support approved configuration and reporting activities; maintain support documentation; recommend system/process improvements; and escalate complex functional, technical, integration, or control issues to L2/L3 support.

KEY RESULTS AREAS (KRA) (What areas or major activities will produce the contributions that the company expects from this job holder?)
LIST OF RESPONSIBILITIES (Routine and non-routine tasks that have to be performed to achieve the KRA identified. Highlight the result that is expected from each task)
1	Oracle Fusion Financials Functional Support: Provide effective L1 support for Oracle Fusion Financials users and business processes.
	Provide first-level functional support for GL, AP, AR, Fixed Assets, and Expenses. Receive, categorize, prioritize, and monitor financial-system incidents and service requests. Analyze whether issues relate to user/process errors, master data, transaction data, roles, integrations, or system functionality. Resolve standard issues using approved procedures and available knowledge resources. Escalate complex functional or technical issues to L2/L3 teams with complete supporting information.
2	Financial Process & User Support: Support users in the effective and compliant use of Oracle Fusion Financials.
	Guide users through approved Oracle Fusion Financials processes and application navigation. Support standard financial transactions and process-related queries. Explain system behavior and approved business procedures to users. Identify recurring user issues and recommend appropriate guidance or training. Prepare and maintain FAQs, quick-reference guides, and functional knowledge articles.
3	Functional Testing & Change Support: Support testing and validation of Oracle Fusion Financials changes and quarterly updates.
	Execute predefined functional test cases for Oracle Fusion quarterly updates, patches, and approved changes. Perform regression testing across affected financial processes and document results. Record defects and coordinate resolution with functional and technical teams. Support User Acceptance Testing (UAT) and validate delivered fixes. Perform post-release verification to confirm application stability and expected functionality.
4	Financial Reporting & Data Support: Support standard financial reporting and data requirements within Oracle Fusion.
	Support users with standard Oracle Fusion Financials and OTBI reports. Assist in validating financial report outputs and transaction data. Identify basic reporting or data issues and coordinate resolution with appropriate teams. Support data validation activities associated with approved system changes. Escalate complex reporting, reconciliation, or data-quality issues to the responsible functional or technical team.
5	Integration & Transaction Monitoring: Support the identification and resolution of financial transactions affected by system integrations.
	Identify transactions that have failed or are not progressing across integrated financial systems. Review available error messages, transaction statuses, and standard reports. Perform approved first-level checks to determine the likely source of integration issues. Gather relevant transaction details and supporting evidence for escalation. Coordinate with integration and technical teams until assigned issues are appropriately resolved.
6	Service Management, Documentation & Continuous Improvement: Maintain effective service control and contribute to improved Oracle Fusion support.
	Maintain accurate incident, service-request, troubleshooting, and resolution records. Monitor assigned tickets and ensure timely updates in accordance with applicable SLAs. Communicate status and resolution information to users and relevant stakeholders. Identify recurring incidents and contribute to problem-management and knowledge-base activities. Recommend improvements to user guidance, financial processes, system configuration, and support practices.
7	HSE Responsibility: Perform assigned responsibilities in accordance with company Health, Safety, and Environmental requirements.
	Comply with applicable HSE policies, procedures, and workplace requirements. Participate in mandatory HSE training and awareness activities. Report hazards, incidents, and unsafe conditions promptly. Maintain a safe and ergonomically appropriate workstation. Protect company systems, information, equipment, and other resources in accordance with established requirements.

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