Role Summary
The AIM USCC ( US Credit Cards ) Control Automation Engagement Lead will provide strategic leadership and comprehensive oversight for the entire offshore Control Automation engagement. This role is accountable for defining and executing the strategic roadmap, driving large-scale automation initiatives across multiple business lines, fostering executive client relationships, and building a high-performing, innovative team. The C14 Lead will ensure the consistent delivery of high-value, scalable control automation solutions that align with USPB business objectives, enhance operational efficiency, and significantly contribute to risk mitigation and compliance across Citi.
Key Responsibilities
- Strategic Vision & Roadmap: Define, champion, and execute the strategic vision and roadmap for the offshore Control Automation engagement, ensuring alignment with Citi's global automation and risk management objectives.
- Delivery Excellence : Responsible for end-to-end delivery of control automation projects, overseeing the entire Control Automation life cycle from requirement management to implementation with focus on quality and speed to market. This role would also be required to drive insourcing of work from vendors and contribute to cost optimization and knowledge retention.
- Engagement & Portfolio Management: Oversee the entire portfolio of offshore control automation programs and projects, ensuring successful delivery, adherence to financial targets, and maximization of value across diverse business functions.
- Executive Stakeholder Management: Cultivate and maintain robust relationships with senior executives across business, risk, audit, and technology functions, acting as the primary point of contact for the offshore engagement.
- Global Collaboration & Integration: Drive seamless collaboration and integration between offshore teams and global stakeholders, ensuring effective knowledge transfer, shared best practices, and consistent application of automation standards.
- Talent Leadership & Development: Lead, mentor, and develop a large, multi-disciplinary team of control automation professionals, fostering a culture of innovation, continuous improvement, high performance, and talent retention within the offshore center.
- Innovation & Technology Adoption: Spearhead the evaluation, adoption, and scaling of emerging technologies (e.g., advanced AI/ML, process mining, new automation platforms) to continuously enhance control automation capabilities and drive efficiency.
- Operational Excellence & Governance: Establish and enforce robust operational governance frameworks, ensuring optimal process efficiency, adherence to quality standards, compliance with regulatory requirements, and effective risk management for all offshore automation activities.
- Solution Architecture & Scalability: Provide executive oversight on the architectural design and scalability of automation solutions, ensuring they are robust, reusable, and capable of addressing complex enterprise-wide control challenges.
- Resource Optimization & Planning: Strategically plan and allocate resources across the offshore engagement to optimize delivery, manage capacity, and support long-term growth and capabilities development.
- Risk & Compliance Leadership: Ensure all automation efforts contribute to strengthening Citi's control environment, proactively identify control gaps, and provide data-driven evidence for audit completion, upholding the highest standards of integrity and compliance.
- Performance Measurement & Reporting: Establish key performance indicators (KPIs) and metrics for the offshore engagement, regularly reporting on progress, value realization, and strategic impact to senior leadership.
- Process Enhancement: Drive continuous improvement in automation development, deployment, and maintenance processes, leveraging industry best practices and lessons learned.
Qualifications
- Master's degree in Information Technology, Information Systems, Computer Applications, Engineering, or a related quantitative field from a premier institution.
- 15+ years of progressive experience in technology, automation, or risk & control domains, with at least 8-10 years in a senior leadership role managing large, complex offshore engagements or global programs.
- Experience in a global financial services organization in the Risk & Control areas.
- Proven track record of successfully delivering large-scale automation initiatives with significant business impact.
- Extensive experience with modern control automation tools and platforms (e.g., Appian, Xceptor, Tableau, UiPath, Automation Anywhere).
- Deep understanding of banking products, financial regulations, risk management frameworks (e.g., MCA, Inherent Risk), and audit processes.
- Exceptional leadership, communication, and interpersonal skills, with a demonstrated ability to influence and collaborate effectively with C-level executives and diverse global stakeholders.
- Strong analytical and strategic thinking capabilities, with the ability to translate complex business problems into actionable automation strategies.
Preferred Skills
- Familiarity with workflow management/automation tools.
- Experience in managing Large Engagements ( Automation Engagements )
- Demonstrated ability to drive organizational change and foster a culture of innovation.
- Experience in managing P&L or budget for a significant organizational unit or engagement.
- Experience in project management
Education:
- Bachelors/University degree, Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Decision Management
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Job Family:
Data/Information Management
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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