Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The Associate provides day‑to‑day operational support for DTCC environment management activities, handling incidents, service requests, and standard environment operations under defined procedures.

Talents Needed for success:

Provide L1/L2 support for DEV/QA/QAP environments
Handle service requests (access, restarts, data refresh, batch monitoring)
Execute runbook‑based activities and health checks
Monitor alerts and dashboards and escalate issues as needed
Support application teams during testing and deployments
Participate in KT, shadowing, and hands‑on enablement
Maintain accurate ticket updates and documentation
Work in shifts, including weekends or extended hours

Required Skills & Experience

3 to 6 years of experience in Infrastructure, Environment, or Application Support, preferably supporting non-production environments (Dev, QA, UAT).
Good understanding of incident, request, and change management processes, with experience using ticketing tools such as Jira or ServiceNow.
Willingness to learn and support middleware, monitoring, and automation tools.
Strong troubleshooting, communication, and documentation skills, with the ability to coordinate across application and infrastructure teams.

Primary Skills

IBM MQ: Basic knowledge of Queue Managers, Channels, Queues, and MQ connectivity troubleshooting.
WebSphere / Tomcat: Basic experience in application server monitoring, service restarts, log analysis, and issue troubleshooting.
QA / Non-Production Environment Support: Experience supporting environment readiness, issue triage, and application validation support.
Linux / Unix: Familiarity with Linux/Unix commands, file systems, process monitoring, and log analysis.

Preferred Skills

Exposure to middleware technologies and enterprise application support.
Basic scripting knowledge (Shell, Python, etc.) will be an added advantage.
Understanding of monitoring tools and operational support processes.

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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