Engine Field Service Technician - Level II

Job Summary

Diagnoses and completes less complex repairs and preventative maintenance activities on engines and related components at customer sites. The role is responsible for delivering timely, professional service by applying established troubleshooting procedures, specialized tools, service documentation, and safety standards. The technician works independently on routine service activities and escalates complex or unresolved issues to experienced technicians or supervisors.

Key Responsibilities

• Engage with customers in a courteous and professional manner, understand their concerns, and ensure prompt and effective resolution of service needs.
• Diagnose and troubleshoot engine-related issues using documented procedures, service publications, diagnostic software, electronic service tools, and specialized equipment.
• Perform less complex repairs, maintenance, disassembly, assembly, inspection, and replacement of engine components in accordance with Cummins and OEM guidelines.
• Conduct preventative maintenance activities as per defined schedules, procedures, and quality standards.
• Identify required parts, tools, equipment, and resources before and during service activities to ensure efficient repair completion.
• Validate completed repairs by confirming that the original customer concern has been resolved and that the product is operating as required.
• Analyze interactions between electrical and mechanical engine systems, including fuel, cooling, exhaust, aftertreatment, sensors, controls, and related components.
• Escalate unresolved or technically complex issues to experienced Field Service Technicians or supervisors, providing clear troubleshooting history and relevant technical information.
• Complete accurate service documentation, including service worksheets, timesheets, warranty claims, quality records, and service management system updates.
• Identify additional service opportunities and communicate relevant customer needs to support service excellence and business growth.
• Maintain service vehicles, tools, equipment, and work areas in a clean, safe, and operational condition.
• Complete required technical and business training to continuously develop product and service capabilities.
• Follow all applicable Health, Safety & Environmental policies, procedures, and legislation; proactively identify and report hazards, incidents, and safety concerns.

Key Competencies

• Customer Focus: Builds strong customer relationships and delivers timely, customer-centric service solutions.
• Effective Communication: Communicates technical information clearly and adapts communication to different customers and stakeholders.
• Diagnostics & Problem Solving: Translates customer complaints into structured troubleshooting plans and uses appropriate diagnostic methods to identify root causes.
• Technical Knowledge: Understands the interaction of mechanical and electrical engine systems and applies technical information to diagnose and resolve issues.
• Electronic Service Tool Application: Effectively uses electronic service tools, diagnostic software, and specialized equipment to troubleshoot and maintain products.
• Product Repair & Maintenance: Performs repairs and preventative maintenance in accordance with established procedures, quality standards, and repair guidelines.
• Service Documentation: Accurately records customer, equipment, diagnostic, repair, and service information in the required systems.
• Technical Escalation: Recognizes when additional technical support is required and provides complete troubleshooting information to enable efficient resolution.
• Health & Safety: Demonstrates proactive safety behaviors and follows all applicable HSE requirements and workplace standards.
• Manages Complexity: Effectively evaluates technical information and uses available resources to resolve service issues.
• Self-Development: Actively develops technical and professional capabilities through training, coaching, and on-the-job learning.
• Values Differences: Respects diverse perspectives and works effectively with customers and colleagues from different backgrounds.

Qualifications

• Vocational diploma/certificate from a relevant technical institution.
• Apprentice-trained Engine Technician qualification is preferred.
• Valid local driving permit/license.
• Any additional licenses or certifications required for the role, including those applicable to export control or sanctions compliance, as required.

Skills & Experience

• Basic field service or equipment maintenance experience.
• Intermediate-level knowledge of engines and related mechanical/electrical systems.
• Hands-on experience with engine diagnostics, repair, maintenance, or troubleshooting.
• Ability to use mechanical and electronic diagnostic tools and interpret diagnostic results.
• Ability to read and follow technical manuals, service publications, procedures, and repair guidelines.
• Customer service experience with the ability to interact professionally with customers at their sites.
• Ability to accurately complete service documentation and use relevant business/service management systems.
• Strong problem-solving and troubleshooting skills.
• Willingness and ability to work in customer locations and field environments.
• Strong commitment to safety, quality, and customer satisfaction.

Candidate should have minimum 5 years of field experience.

Should have 3yrs Diploma in Electrical & Electronics

Should have basis computer knowledge ( able to work on MS office( i.e Word, Excel, Advance Excel, Power point , Power BI. Etc)

Should have good communication skill ( Verbal & written)

Should have experience on Cummins engines with good knowledge of Cummins software tools (i.e. INSITE, INPOWER, C-View Etc,)

Should have good troubleshooting skill.

Should be comfortable with travelling & relocations across India.

More weightage for working experience of constructions, infra & Marine equipment.