Job description

In This Role, Your Responsibilities Will Be:

Platform administration and governance

Administer user access, permission sets, role hierarchy, sharing configurations, queues, public groups, and security controls
Configure objects, fields, record types, page layouts, Lightning applications, validation rules, Flow automation, approvals, case management, and business workflows
Recommend scalable, configuration-first solutions aligned with Salesforce best practices and Northstar architectural standards
Maintain configuration inventories, process guides, platform documentation, and administration standards

Security, operations, and release management

Administer least-privilege, role-based security models and support segregation-of-duty requirements
Partner with Cybersecurity, Privacy, Compliance, and Audit teams on governance reviews, access certifications, and regulatory requirements
Coordinate releases, deployments, environment refreshes, seasonal release assessments, and production-readiness activities
Monitor platform health, performance, adoption, controls, and system stability while managing operational risk

User support, data quality, and innovation

Serve as a Salesforce subject matter expert and trusted advisor to stakeholders across Business Groups and World Areas
Develop user guides, knowledge articles, training materials, onboarding activities, office hours, and enablement workshops
Partner with Data Governance and Master Data Management teams to improve customer, account, contact, partner, and opportunity data quality
Develop reports, dashboards, scorecards, and metrics for adoption, utilization, data quality, and business performance
Support Data Cloud and Agentforce administration, identity resolution, governance controls, responsible AI practices, and operational monitoring

Who You Are:

You are a proactive, customer-focused Salesforce professional who combines hands-on expertise with business acumen and operational discipline. You are recognized as a trusted partner, collaborative problem solver, and advocate for secure, scalable platform practices that improve adoption and business outcomes.

For This Role, You Will Need:

Salesforce platform administration, configuration, security, sharing, data management, reporting, and environment management
Flow Builder, declarative automation, validation rules, approval processes, and deployment coordination
Salesforce governance, release management, operational support, and enterprise integration concepts
Foundational knowledge of Data Cloud, Agentforce, identity management, and data quality controls
Minimum of 5 years of Salesforce administration experience, including support for a complex global enterprise and large-scale user community
Experience supporting enterprise CRM transformation programs and managed service or implementation partners
Excellent communication, stakeholder management, and cross-functional collaboration skills
Ability to support a globally distributed user base and balance responsiveness with governance

Preferred Qualifications That Set You Apart:

Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or a related discipline
Experience supporting a Salesforce Center of Excellence operating model
Experience with Data Cloud, Agentforce, Manufacturing Cloud, and Experience Cloud
Industrial manufacturing, B2B, MDM, CDM, data stewardship, or enterprise data governance experience
Preferred certifications include Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, AI Associate, Agentforce Specialist, and Data Cloud Consultant

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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