Job description

In This Role, Your Responsibilities Will Be:

Execute lifecycle services including Annual Maintenance Contracts (AMC), Preventive and Comprehensive AMCs, and structured service packages (ST100, ST200, ST300), along with chargeable and ad-hoc services.
Manage and support the DeltaV installed base across the Central Region, ensuring high system availability and reliability.
Deliver maintenance contract services, with significant on-site engagement (approximately 180–190 days annually, including travel).
Provide technical support for DeltaV systems including Batch, Safety Instrumented Systems (SIS), Charms I/O, VIM, third-party integrations, and system maintenance activities.
Support lifecycle services sales initiatives, including AMC renewals, spares management, add-on projects, system expansions, upgrades, and software opportunities.
Drive customer engagement to identify new service opportunities and contribute to additional revenue generation within the region.
Maintain operational efficiency and ensure effective execution of service contracts within assigned territory.
Achieve service collection targets and support financial performance metrics.
Deliver all services in alignment with Standard Methods of Operation (SMO) and organizational quality standards.

Who You Are:
You build strong customer relationships and deliver solutions aligned with customer needs. You collaborate effectively with others to achieve shared objectives while also working independently with accountability. You communicate clearly and confidently across stakeholders and proactively seek opportunities to improve processes and outcomes. You demonstrate strong ownership, consistently delivering results while adapting to dynamic environments.

For This Role, You Will Need:

Foundational knowledge of Distributed Control Systems (DCS).
Ability to work independently and collaboratively in a field service environment.
Strong problem-solving and troubleshooting skills in industrial automation systems.
Willingness and ability to travel extensively to customer sites within the region.
Effective communication skills to interact with customers, internal teams, and stakeholders.
Bachelor’s degree in Instrumentation, Electronics & Communication, Electrical Engineering, or related field (or equivalent experience).

Preferred Qualifications That Set You Apart:

Experience in Pharma, Chemical, or Refinery industries.
Knowledge of DeltaV systems including Batch, SIS, and industrial communication protocols such as Profibus and Foundation Fieldbus.
Familiarity with industrial networking, cybersecurity concepts, and Asset Management Systems (AMS).
Experience handling Charms I/O, third-party integrations, and system diagnostics.
Exposure to lifecycle services, customer support, or field service roles in automation environments.
Understanding of service contract execution, renewals, and customer lifecycle management.

Our Culture and Commitment To You:
At Emerson, we foster a workplace where every employee is valued, respected, and empowered to grow. We encourage collaboration, innovation, and diverse perspectives to solve complex challenges and drive meaningful impact. Through mentorship, continuous learning, and career development opportunities, we support your professional growth. We also prioritize wellbeing by offering competitive benefits, flexible time-off plans, parental leave, and employee support programs—helping you thrive both professionally and personally.

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