Ovation Support Engineer

In this Role, Your Responsibilities Will Be:

• Hands-on experience with Hyper-V, VMware ESXi, and vCenter is a must.

• Regular deployment, configuration, and maintenance of Windows Server operating systems on VMware and Hyper-V platforms.

• Installation and configuration of new server-grade hardware in the data center.

• Hands-on experience with network infrastructure, including switches, routers, firewalls, and network troubleshooting, is a must.

• Knowledge of ring network topology and redundancy mechanisms will be an added advantage.

• Diagnosis and resolution of hardware, software, and networking issues.

• Perform daily monitoring of data center hardware and infrastructure to ensure operational availability.

• Provide technical support for server hardware, virtualization platforms, and associated infrastructure.

• Maintain hardware inventory and track infrastructure assets.

• Provide on-site and remote technical support to clients and in-house engineers.

• Assist in diagnosing and resolving hardware, software, and networking issues.

• Respond to client support requests and provide effective, customer-focused technical solutions.

• Coordinate with vendors to log service calls, troubleshoot issues, and track resolution progress.

• Maintain effective client relationships and ensure timely resolution of technical issues.

• Provide technical guidance and training to in-house engineers.

• Deliver solutions aligned with client requirements and operational needs.

• Maintain accurate records of support activities, service requests, and work performed.

• Prepare job reports and technical documentation.

• Track and manage service activities, hardware inventory, and vendor support cases.

• Undertake frequent domestic and international travel for installation, commissioning, troubleshooting, and technical support activities.

• Provide on-site technical assistance at client locations as required.

Who You Are

• Have at least 2 years of hands-on experience in networking and IT infrastructure support.

• Possess experience coordinating and liaising with vendors and subcontractors for technical support, troubleshooting, and issue resolution.

• Demonstrate strong verbal and written communication skills.

• Have good interpersonal and coordination skills, with the ability to work effectively with clients, internal teams, and external service providers.

For This Role, You Will Need:

• Bachelor’s degree in information technology, Computer Science, or a related field.

• Proven work experience as a Network Support Engineer or in a similar IT infrastructure support role.

• Practical knowledge of computer hardware, routers, firewalls, and networking systems.

• Ability to troubleshoot complex hardware, software, and networking issues.

• Strong analytical and critical-thinking skills to identify root causes and implement effective solutions.

Preferred Qualifications That Make You Stand Out:

• Strong interpersonal skills with the ability to work effectively with clients, colleagues, and vendors.

• Good time-management and organizational skills, with the ability to prioritize tasks effectively.

• Good written and verbal communication skills.

• Willingness to undertake domestic and international travel at short notice, as required.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.