Manager, QA Engineering

Job Description:
QA Engineering Manager with 14+ years is responsible for productivity and delivery of web-based development programs for assigned products.  They hire, develop, and coach associates on an ongoing basis.  The Manager serves as the Netsmart technical leader on multiple, significant Netsmart modules or products. They are recognized as a technology and solution visionary within the organization.

Job Description:

Essential Duties and Responsibilities: 

• Strategize and set business operational objectives, business requirements, product roadmaps, and related technical specifications.  Oversee completion of department goals, strategies, and budgets.  

• Effectively and routinely review reporting on operational metrics and status. Make plan changes as needed depending on metrics.    

• Setting the strategic direction for QA across departments or regions 

• Leading senior QA teams across engineering, DevOps, and product functions 

• Identify the need for and drive changes in our engineering processes. 

• Oversee budget and accountability for assigned Engineering teams. 

• Document performance. Includes obtaining input from other resources. Take correct action when needed. 

• Understand and be able to apply broader industry knowledge for assigned products. 

• Drive improvements in internal processes. Monitor improvements for effectiveness.     

• Establishing scalable test automation and performance testing systems 

• Partnering with technology leadership on release and platform quality 

• Ensuring adherence to regulatory and compliance frameworks 

• Representing quality standards at executive or board level 

• Hiring, mentoring, and developing senior QA talent 

• Building a culture of quality and test-first thinking across the organization.

• Maintain a fully high-functioning and accountable engineering team.   

Qualifications: 

Education 

• Requires a bachelor’s degree in computer information systems or computer science or equivalent combination of experience and education.   

Specialized Knowledge 

• Must understand general programming standards, operating systems, workflow cycles, development life cycle, and terminology.  

• Requires a general understanding of business operations, business terminology, and business communications. 

Experience 

• 14+ years of experience in QA, software engineering, or test automation

• Track record building and scaling QA functions in health care organizations mandatory.

• Strong leadership and operational skills

• Experience managing cross-functional or multi-site QA teams

• Ability to define and evolve QA practices, tooling, and frameworks

• Skilled in performance management, hiring, and organizational growth

• Deep understanding of test automation, CI/CD, and quality metrics

• Experience with compliance, risk, or security testing protocols

• Confidence working with C-suite, product, and engineering leadership

Knowledge And Skills

• Strong software development skills, including automation and tooling related to systems under test

• Ability to apply Artificial Intelligence (AI) to accelerate delivery of products while increasing quality

• Strong leadership skills, including coaching, team-building, and conflict resolution.

• Organizational and strategic management skills, including budget and business planning and forecasting.

• Strong analytical and problem solving skills.

• Ability to manage human capital across multiple geographies and organizations to drive workforce development and achieve desired results.

• Advanced communication skills catered to a wide variety of audiences. (e.g. written, verbal, presentation); mastery in English and local language.

• Extensive business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains.

• Advanced multi-tasking and prioritization skills.

• Good understanding of the company's policies and processes. 

Impact/Scope

• Collaborates across functions to deliver multidisciplinary engineering solutions.

• Typically interacts with high-level Individual Contributors, Managers, Directors, and VPs and SVPs for internal and external suppliers, partners, and customers.

• Drives large and complex cross-organizational business initiatives. 

About Netsmart:

Netsmart is a U.S.-based health‑information technology (HIT) company focused especially on human services, behavioral health, post‑acute care (home health, hospice, senior living etc.). Netsmart is private, owned by private equity investors (GI Partners, TA Associates etc.). We product suite revolves around electronic health records (EHRs), health information exchange (HIE), analytics, population health management, telehealth / virtual care, and tools to support administrative / financial workflows (billing, claims, scheduling etc.). We have grown through a combination of new product development and acquisitions (for example: Remarkable Health to boost behavioural health / AI‑assisted documentation; Change Healthcare’s home care & hospice solutions; Health MEDX etc.).

Why Join Us?

At Netsmart you’ll work on exciting challenges that shape the future of healthcare. You’ll have the opportunity to:

Collaborate with talented professionals passionate about technology.

Work in a supportive and inclusive environment where your growth is prioritized.

Access professional development opportunities, including certifications and training.

Enjoy a competitive compensation package and comprehensive benefits.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, which is provided at Netsmart’s sole expense.