Senior Software Engineer – ServiceNow-5
Bengaluru · Executive
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Job description
ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
Roles & Responsibilities
- Responsibility for implementing and operating the supported solutions within the DevOps team
- Ensuring implementation that stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements
- Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle
- Responsibility for the security of the products and solutions to be supported
- Close collaboration across teams and products with other ServiceNow product teams
- Active contribution as a central part of the DevOps product team, including the integration of connected products and systems
- Use AI technologies to fulfill role responsibilities, improve development, automate tasks, and enhance efficiency and quality
- Explore, evaluate, and empower the adoption of new AI technologies within the product team and the broader ServiceNow platform
- Implementation of enterprise-grade ServiceNow ITOM solutions (Visibility, Health, Event Management)
- Configuration (event ingestion, correlation, alerting, workflows)
- Integration with monitoring tools, cloud platforms, and external data sources
- Improve CMDB data quality, discovery patterns, and service mapping accuracy
- Aligning ITOM with HAM and SAM for asset transparency
Education & Work Experience
- Completed a degree in computer science.
- 5+ years of professional experience and proven success as a ServiceNow Application Specialist / Developer.
- Strong practical and theoretical knowledge of ITOM (Visibility, Health, Event Management), HAM, and SAM
- Proven experience in Event Management implementation projects
- Solid experience with CMDB, Discovery, and Service Mapping concepts
- Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles.
- In-depth knowledge of troubleshooting, performance optimization, and root cause analysis.
- Solid experience in designing and implementing integrations (REST/SOAP/PowerShell).
- Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies.
- Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation.
- Basic knowledge of AI technologies and their practical application.
- Basic understanding of AI ServiceNow platform capabilities (NowAssist).
- Experience as a full-stack developer is helpful but not required.
- ITIL Foundation level and project management certification are advantageous.
Nice to Have
- ServiceNow certifications (CIS-Discovery, CIS-HAM, CIS-SAM)
- AIOps and observability tools experience
- Knowledge of data-driven architecture
Your ZEISS Recruiting Team:
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