Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Technical Lead – Production Support & Application Development

Role Overview

We are looking for a hands-on technical professional with 5+ years of experience in production support and application development for enterprise applications.

The ideal candidate should be able to troubleshoot production issues, perform root cause analysis, contribute to application enhancements, and work closely with development, QA, support, product, and business teams.

Key Responsibilities

• Support, troubleshoot, and resolve production issues across applications, APIs, databases, integrations, and cloud platforms.
• Perform root cause analysis and contribute to permanent fixes to reduce recurring incidents.
• Develop, enhance, test, and maintain enterprise application features, services, and integrations.
• Analyze logs, monitoring alerts, database issues, and system behavior to identify and resolve defects.
• Support deployment, release validation, post-release checks, and operational stability activities.
• Collaborate with development, QA, support, product, and business teams to ensure timely issue resolution and smooth delivery.
• Create and maintain troubleshooting guides, technical documentation, and knowledge articles.

Required Skills & Experience

• 5+ years of hands-on experience in software development, production support, application support, or production engineering.
• Strong experience with Java, Spring Boot, REST APIs, and backend application development.
• Good understanding of SQL, relational databases, query troubleshooting, and data validation.
• Working knowledge of frontend technologies such as Angular, TypeScript, JavaScript, HTML, CSS, and JSON.
• Experience troubleshooting application, API, database, integration, and infrastructure-related issues.
• Exposure to Git, CI/CD pipelines, deployment processes, Agile/DevOps practices, and release support.
• Exposure to cloud platforms such as Azure or AWS and basic understanding of containers or cloud-hosted applications.

Good-to-have Skills

• Experience with Salesforce integrations, CRM platforms, licensing, entitlement, order management, subscription, or customer-facing business applications.
• Knowledge of GraphQL, microservices, messaging platforms, API management, Docker, Kubernetes, or Azure Kubernetes Service.
• Exposure to monitoring and observability tools such as Azure Application Insights, Splunk, Dynatrace, Datadog, or similar platforms.

Candidate Profile

The candidate should be a practical, hands-on engineer with strong debugging skills, an ownership mindset, and the ability to balance production stability with development delivery. They should communicate clearly with technical and non-technical stakeholders and be willing to learn new tools, technologies, and business processes.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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