Job description

Experience – 4 to 6 years Overall, 1- 3 years relevant.

Role Overview

We are seeking an experienced Consumer Identity & Access Management (CIAM) Consultant with strong expertise in Microsoft Entra ID Governance including External ID / Entra ID / Azure AD B2C, B2B to design, implement, and optimize customer identity solutions. The role focuses on delivering secure, scalable, and seamless digital identity experiences across customer-facing applications while ensuring compliance, privacy, and Zero Trust security principles.

Key Responsibilities

1. CIAM / IAM Consulting Knowledge

- Engage with business and technology stakeholders to define CIAM strategy, roadmap, and architecture
- Conduct discovery and assessments of existing identity platforms and customer journeys
- Provide advisory on Zero Trust identity models, data privacy, and regulatory compliance

2. Solution Design & Architecture

- Design end-to-end CIAM solutions using Microsoft Entra External ID and Entra ID
- Develop High-Level Design (HLD) and Low-Level Design (LLD) for identity solutions
- Architect secure customer onboarding, authentication, and profile management journeys
- Define identity lifecycle workflows, access policies, and governance controls

3. Implementation & Integration

- Implement Microsoft Entra CIAM solutions including:
- Customer identity tenant design and deployment
- Authentication flows (SSO, MFA, passwordless)
- Identity federation and social identity integration
- Integrate CIAM with enterprise platforms:
- CRM systems (e.g., Salesforce)
- Web and mobile applications
- APIs using OAuth2 / OpenID Connect
- Support migration from legacy identity systems to modern Entra-based architecture

4. Identity Security & Governance

- Implement Conditional Access, Identity Protection, and risk-based authentication
- Configure access governance, role management, and lifecycle provisioning
- Ensure secure API access and token-based authorization mechanisms
- Design controls to prevent fraud, account takeover, and credential attacks

5. Customer Experience Optimization

- Design seamless self-service user journeys:
- Registration, login, password reset, and profile management
- Enable multi-channel identity experience across web, mobile, and partner ecosystems
- Balance security with frictionless user experience
- Integrate Verifiable credentials using Microsoft Entra Verified ID

6. Delivery & Collaboration

- Lead or support end-to-end implementation projects
- Work closely with:
- Application teams
- Security architecture teams
- Cloud and DevOps teams
- Provide technical leadership, documentation, and knowledge transfer

Required Skills & Experience

Core IAM / CIAM Expertise

- Strong experience in Customer Identity & Access Management (CIAM)
- Deep knowledge of:
- Authentication & Authorization (OAuth2, OIDC, SAML)
- Identity Federation and B2C/B2B identity models
- Experience with identity lifecycle management and governance

Microsoft Entra Expertise

- Hands-on experience with:
- Microsoft Entra ID and Entra External ID
- Conditional Access, MFA, SSO
- Identity Governance, PIM, Identity Protection
- Understanding of customer identity tenant architecture and integration patterns

Integration & Development

- Experience integrating identity with:
- APIs, microservices, web/mobile applications
- Knowledge of:
- REST APIs
- Token-based security models
- Identity SDKs (e.g., MSAL)

Security & Compliance

- Knowledge of below are added advantage:
- Zero Trust Architecture
- Data privacy regulations (GDPR, etc.)
- Experience implementing secure access controls and risk-based authentication

Preferred Qualifications

- BE / B Tech / B Sc Equivalent – Preferably Computer Science
- Microsoft certifications (e.g., Microsoft Identity and Access Administrator)
- Experience with CIAM deployments (millions of users) in productions
- Prior experience with multi-cloud or hybrid IAM environments
- Exposure to DevSecOps and automation pipelines

Other Key Competencies

- Strong consulting and stakeholder management skills
- Ability to translate business requirements into technical solutions
- Problem-solving mindset with a focus on security and user experience
- Excellent communication, Interpersonal and documentation skills

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