Software Support Engineer
Bengaluru · Mid Level
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Job description
- Utilize programming expertise to troubleshoot and diagnose software issues, offering clear and actionable solutions.
- Perform regular maintenance and updates to the applications
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Reporting software bugs and supportability concerns along with customer suggestions to the product teams.
- Proven ability to analyze, diagnose, and resolve complex technical issues efficiently.
- Requirement gathering and analysis of customer requirements.
- Development and configuration of client instances during onboarding
- Document technical solutions, known issues, and best practices in a clear and concise manner.
- Follow the SLA for issues with respect to the severity.
- Experience in debugging and interpreting code to identify and address software-related issues
- Ability to multi-task and work with minimal supervision
- Knowledge of JavaScript, HTML, JSON, and Angular
- Basic concepts of Python and REST APIs
- Strong problem-solving skills
- Excellent written and verbal communication skills
- Who is Immediate Joining
- Female candidates returning to work after a career break are strongly encouraged to apply
- Whether you're seasoned or just starting out if you have the skills and passion, we invite you to apply.
- Location: Bangalore
- Job Type: Full-time
- Shift: Rotational Shift
- Role: Software Support Engineer
- Industry Type: Software Product
- Employment Type: Full-time, Permanent
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