Ivanti (Cherwell) Integration Engineer-Freelancing
Bengaluru · Staff/Principal
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Job description
- Analyze existing Ivanti and ServiceNow configurations and workflows
- Design integration architecture for bi-directional data exchange
- Configure and implement API-based integrations for incidents, requests, and tickets
- Map resolver groups and assignment rules between platforms
- Validate data integrity and workflow consistency during integration testing
- Conduct unit and UAT testing with client teams
- Document integration design, configuration steps, and operational runbooks
- Provide knowledge transfer to client technical teams for ongoing support
- 10+ years in ITSM platforms
- 6+ years in ITSM platform development, preferably Ivanti, Cherwell, and ServiceNow
- 4+ years in Ivanti and/or ServiceNow integration projects
- Hands-on experience integrating Ivanti / Cherwell with other service management platforms
- Hands-on experience with Ivanti Service Manager and ServiceNow
- Strong background in REST APIs, JSON, and web services
- Proven track record of delivering complex integrations within tight timelines
- Expertise in Ivanti integration, configuration and administration
- Strong understanding of ServiceNow integration
- Strong understanding of ITIL processes (Incident, Request, Change)
- Proficiency in scripting and automation for integration tasks
- Excellent troubleshooting and problem-solving skills
- Certifications: ITIL Foundation
- Familiarity with middleware tools (e.g., Integration Hub, iPaaS solutions)
- Ability to work independently and deliver under aggressive timelines
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