Technical Support Engineer, Kasten
San Jose · Mid Level
Applicants who checked fit first are 3.1× more likely to hear back
Your score for this role already exists
ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.
No credit card · 1 tap with Google
What we know about this role
HIGH
Veeam Software is actively reviewing profiles and moving candidates through the pipeline right now.
First 72 hours
Window passed - posted 33d agoEarly applicants get seen before the pile builds.
Reposted role
This role was posted earlier, closed, and has now reopened - the company is accepting candidates again.
First posted Aug 21, 2026
Skills required
13 listedYou almost certainly match several of these already. Unlock your skill map to see the matches, the gaps, and what to fix first.
Job description
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
We invest heavily in making our products simple to use; we do the same for our team to help them be successful. Our goal is to provide a world class product and support experience to our customers. We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but committed to their overall success. You will be responsible for guiding our customers on their path to success with K10. We want you to provide a customer experience that leaves them with a smile, even when things do not go right.
We are now looking for a Technical Support Engineer for Kasten.
What You’ll Do
- Effectively work across organizations including engineering, sales, and product management teams
- Contribute to technical documentation such Knowledge Base, Best Practices, Blogs, White Papers, etc., based product features, customer issue root cause analysis and internal findings
- Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution
- Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers
- Participate in weekend and holiday coverage rotation
- Ability to manage time efficiently, balancing tasks and priorities
What You’ll Bring
- 3+ years of related technical and customer facing experience
- Excellent communication skills in both oral and written form
- Strong understanding and experience with networking, cloud, virtualization, backup, and recovery concepts
- Experience in Linux administration
- Experience with Docker and Kubernetes management
- Foundation knowledge of bash or similar Linux scripting languages
- Experience with software development life cycles and upgrade patterns
- BS or MS degree in Computer Science, Engineering related program or equivalent experience in related field
Bonus Skills
- Experience with managed solutions such as: OpenShift, PKS, Rancher, Google GKE, AWS EKS, etc. and VMware administration
- Worked in public cloud infrastructure including AWS, Azure, and Google Cloud
- Kubernetes certifications (CKA or CKAD)
- Previous startup experience
What You’ll Get
- Comprehensive Health Coverage – Fully employer-paid medical, dental, and vision insurance for employees and eligible dependents, including virtual care services
- Wellbeing & Mental Health Support – Access to an Employee Assistance Program (EAP) that includes confidential therapy sessions, plus legal and financial counseling services
- Financial Protection Benefits – Company-provided life and disability insurance to help support employees and their families
- Paid Time Off & Global Recharge Days – Vacation time, statutory holidays, and additional company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care
- Family-Friendly Leave Programs – Competitive maternity, paternity, adoption, and other leave benefits that support employees through important life moments
- Give Back to Your Community – Employees receive paid volunteer time each year through the Veeam Cares program
Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.
#LI-FT
#LI-HYBRID
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
Free · no signup
Get tomorrow's jobs before you have to search
Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.
No spam. Just jobs and resources.
Why people use ASAI
Someone shared one job with you. ASAI keeps finding the rest.
Scored, not searched. Every role ranked against your actual profile.
Alerts as often as hourly. Reach new roles while the pile is still small.
Skill gaps, spelled out. See exactly which requirements you don't meet yet.
Verified jobs, only. Say no to ghost jobs. Your time deserves respect.
Keep browsing