Sr. Developer - Application Development Microsoft N 4B

Sr. Developer - Application Development Microsoft N

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Workday HCM Technical – Roles & Responsibilities

• Design, develop, configure, and maintain Workday HCM technical solutions based on business requirements.
• Develop and support Workday integrations using Workday Studio, EIB (Enterprise Interface Builder), Core Connectors, and Web Services.
• Develop and maintain integrations with third-party systems such as payroll, benefits, finance, identity management, and other enterprise applications.
• Configure and support Workday Business Processes, notifications, validations, condition rules, and approvals.
• Develop and maintain custom reports, calculated fields, dashboards, and advanced reports.
• Work with Workday RaaS (Report-as-a-Service) and Workday APIs for data extraction and system integrations.
• Build and maintain inbound and outbound integrations using SOAP, REST, XML, JSON, and other relevant technologies.
• Perform integration monitoring, troubleshooting, error handling, and performance optimization.
• Support data conversion, migration, and mass data loads using EIB and other Workday tools.
• Develop and maintain custom objects and technical configurations while following Workday best practices.
• Collaborate with functional teams across Core HCM, Compensation, Benefits, Absence, Talent, Recruiting, Payroll, and other Workday modules.
• Participate in unit testing, system integration testing (SIT), UAT, regression testing, and production validation.
• Analyze technical issues and provide root-cause analysis and resolution for Workday integrations and configurations.
• Manage Workday releases, assess impact on integrations and custom reports, and perform required remediation.
• Prepare technical design documents, integration specifications, mapping documents, test scripts, and support documentation.
• Work with business stakeholders, functional consultants, integration teams, and external vendors to deliver technical solutions.
• Ensure data security, privacy, and appropriate access controls are maintained within Workday solutions.
• Provide production support and participate in incident, problem, and change management activities.

Key Technical Skills

Workday: Workday HCM, Workday Studio, EIB, Core Connectors, RaaS, Business Processes, Custom Reports, Calculated Fields, Workday Web Services, APIs

Integration: SOAP, REST, XML, JSON, SFTP, APIs, middleware/integration platforms

Other: Data migration, troubleshooting, testing, Workday security concepts, release management, technical documentation

Typical role title: Workday HCM Technical Consultant / Workday Integration Consultant / Workday Technical Lead

Available next action: Create a downloadable DOCX file here in this chat containing the editable prose above

roles and responsibilities for MSD CE Contact center developer

Here is a practical Roles & Responsibilities profile for an MSD 365 CE Contact Center Developer that you can use for staffing or demand creation.

MSD 365 CE Contact Center Developer – Roles & Responsibilities

• Design, develop, configure, and customize Microsoft Dynamics 365 Customer Engagement (CE) solutions for Contact Center operations.
• Configure and extend Dynamics 365 Customer Service capabilities including case management, queues, routing, SLAs, entitlements, knowledge management, and customer interactions.
• Develop and customize Customer Service workspace and Contact Center experiences based on business requirements.
• Configure Omnichannel capabilities including voice, chat, SMS, email, and other customer engagement channels.
• Implement Unified Routing to route customer interactions to the appropriate agents, queues, and skills.
• Develop and configure Power Automate workflows, business rules, Power Apps, and Dataverse solutions.
• Customize Dynamics 365 CE using JavaScript, plugins, custom workflow activities, Power Fx, and PCF controls where required.
• Develop and maintain integrations between Dynamics 365 CE and external systems using REST APIs, OData, Dataverse APIs, and Azure services.
• Configure Customer Service admin center, queues, workstreams, routing rules, agent experiences, and productivity tools.
• Implement SLAs, entitlements, automatic case creation, escalation rules, and service-level monitoring.
• Configure and customize case management, activities, forms, views, dashboards, and business processes.
• Develop custom reports, dashboards, KPIs, and analytics for Contact Center operations.
• Work with Dynamics 365 Customer Insights where required for customer data and engagement scenarios.
• Configure Copilot and AI capabilities within Dynamics 365 Customer Service/Contact Center, where applicable.
• Troubleshoot and resolve application, integration, workflow, plugin, and performance issues.
• Perform unit testing, SIT, UAT, regression testing, and production validation.
• Support data migration and data quality activities using Dataverse and Dynamics 365 tools.
• Manage solutions across development, test, UAT, and production environments using Power Platform ALM practices.
• Work with functional consultants, business stakeholders, architects, integration teams, and other technical teams.
• Prepare technical design documents, solution specifications, deployment documentation, and support documentation.
• Provide production support and participate in incident, problem, and change management activities.
• Follow Microsoft best practices for security, scalability, performance, maintainability, and extensibility of Dynamics 365 CE solutions.

Key Technical Skills

• Microsoft Dynamics 365 CE / Customer Service
• Dynamics 365 Contact Center & Omnichannel
• Unified Routing
• Dataverse
• Power Platform / Power Apps
• Power Automate
• JavaScript / TypeScript
• Plugins / C# / .NET
• PCF Controls
• REST / OData APIs
• Azure Integration Services
• Customer Service Workspace
• Copilot / AI capabilities
• Solution Management & Power Platform ALM

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Databricks Certified Associate Developer for Apache Spark 3.0 - Databricks AcademyDatabricks Academy, Microsoft Certified: Azure Data Engineer Associate - MicrosoftMicrosoft

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Microsoft Applications, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Finance and Operations, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 Sales, Personal Effectiveness, Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Development Microsoft N

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.