Job description

About Us:

WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact.

Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond.

WebEngage powers intelligent, real-time engagement across the entire customer lifecycle.

We are built for scale.
We are built for complexity.
We are built for outcomes.

At our core, WebEngage is a full-stack retention operating system that combines:

A powerful Customer Data Platform (CDP)
Real-time behavioral segmentation and intelligence
Omnichannel journey orchestration
AI-driven personalization and recommendations
Deep analytics, experimentation, and revenue attribution
WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement.

Learn more about us at www.webengage.com

Responsibilities :

Design and implement high-scale and secure infrastructure.
Plan and own your slice of the infrastructure roadmap.
Enhance security practices around everything infrastructure.
Drive organization-wide infosec and compliance programs like ISO, SOC2, etc.
Review operational efficiency of infrastructure and research ways to make it better.
Design and operate robust scaling of distributed technologies.
Research and implement innovative methods for reducing cloud costs.
Boost platform reliability by setting up platforms like CI/CD, centralized logging monitoring, observability, and more.
Automate robust provisioning of the entire infrastructure.
Design and perform dry-runs of BCP and DR practices.
Monitor critical metrics and help reduce reaction time to incidents.
Measure system resilience and track performance and availability SLAs.

Requirements:

B.E/B.Tech in Computer Science or a related engineering/science field
3 - 6 Years of experience in running high-scale cloud infrastructure
Strong fundamentals in Linux/Unix Administration
Hands-on experience with Shell scripting, Python, Ansible.
Extensive hands-on experience working with cloud platforms like AWS (preferable), Azure, GCP
Experience in deployment automation, CI/CD (Jenkins, Maven, GitLab) and monitoring tools like Prometheus, DataDog, Sentry
Knowledge of databases, architecture of distributed technologies (kafka, elasticsearch etc.), JVMs, web servers (nginx), proxies (ha-proxy)
An intrinsic desire to go deeper beneath the abstractions offered by new-age systems.
Knowledge of containers and orchestration (Kubernetes)
Experience with B2B software is preferable
You have experience in gathering, translating and prioritizing customer requirements and defining product roadmaps
You have excellent organization, communication and presentation skills.

Life at WebEngage:

We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
A highly inclusive work culture that promotes a relaxed, creative and productive environment.
Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Explore more here:

• https://youtu.be/Y0HjfyMjUpg

• https://www.linkedin.com/company/webengage

• https://twitter.com/WebEngage?s=09

Do you think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!

WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.

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