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Signzy

Product Support Engineer

Bengaluru · Mid Level

Older listing - lower visibility likelyVerified listingPosted 72d ago

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64Skills
97Experience

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Window passed - posted 72d ago

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Skills required

12 listed
Product SupportApplication Programming Interface (API)PostmanJavaScript (Programming Language)LinuxTransmission Control Protocol (TCP)Amazon Web ServicesAWS Identity And Access Management (IAM)+4 more
Product SupportApplication Programming Interface (API)PostmanJavaScript (Programming Language)Linux

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Job description

Job Title: Product/Tech Support Engineer

About Signzy

Signzy is an AI-powered RPA platform designed for financial services. Our platform can
automate even the most complex workflows and decision-making processes into real-time APIs.
Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over
200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in India
and a top 3 acquiring bank in the US. We have strong global partnerships, including with
Mastercard, and offices in New York and Dubai, serving customers worldwide. Our product team
of 120+ people is based in Bangalore, building cutting-edge global AI products.

Working at Signzy

At Signzy, we embrace technology and innovation to develop outstanding products. We're a
tech-savvy team backed by investors passionate about creating innovative solutions. Join us
and be part of the future of financial services technology!

Job Description

As a Product/Tech Support Engineer at Signzy, you will play a critical role in ensuring the
smooth operation of the system by diagnosing, troubleshooting, and resolving technical issues.
This role involves working closely with both internal and external stakeholders to provide
high-quality support, ensuring compliance and security in financial transactions.

Job Requirements

Experience in troubleshooting production issues in SaaS / fintech systems.
Strong understanding of REST APIs, request/response handling, and hands-on experience with Postman.
Basic knowledge of n8n workflows & JavaScript ( like conditions, functions etc..) for debugging.
Comfortable working with Linux environments, logs, and basic scripting.
Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting).
Basic exposure to cloud (AWS IAM, S3) and SSL/TLS certificate management.
Familiarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis.
Strong problem-solving skills and ability to handle client-facing technical support scenarios.

- Soft Skills:

- Excellent problem-solving skills with a methodical approach.
- Strong written and oral communication skills, able to explain
technical solutions in simple terms.
- Ability to provide step-by-step technical help, both written and verbal.
- Experience in customer service or support roles, with an ability to manage
multiple priorities.

- Additional:

- Bachelor’s degree in Information Technology, Computer Science, or relevant
field.
- Experience in supporting API and digital KYC in financial institutions is highly
desirable.
- Startup experience is a plus.

This is your opportunity to work with cutting-edge technology in the financial services industry
and play a pivotal role in ensuring the integrity and security of financial transactions.

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Applicants who checked fit first are 3.1× more likely to hear back

Your match scoreFree · sign in
86Overall
64Skills
97Experience

Your score for this role already exists

ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.

Always free · no credit card · 1 tap with Google

Free · no signup

Get tomorrow's jobs before you have to search

Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.

Join WhatsAppJoin Telegram

No spam. Just jobs and resources.

Why people use ASAI

Someone shared one job with you. ASAI keeps finding the rest.

  • Scored, not searched. Every role ranked against your actual profile.

  • Alerts as often as hourly. Reach new roles while the pile is still small.

  • Skill gaps, spelled out. See exactly which requirements you don't meet yet.

  • Verified jobs, only. Say no to ghost jobs. Your time deserves respect.

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