Job description

About OculusIT

At OculusIT, we help colleges and universities use technology to operate with confidence, serve their communities, and build a better future. Our work supports the systems higher education depends on every day — from cybersecurity, cloud, and infrastructure to ERP, data, and managed services.

We’re looking for people who want their work to matter, who take ownership, solve problems with clarity, and bring a team-first mindset to complex technology environments. If you’re energized by meaningful work, continuous learning, and serving institutions with purpose, you’ll find a strong fit here.

As a global organization, our values guide how we work:

Trust is Built Through Action — We communicate openly, follow through, and earn trust through reliability.
We Own What We Do — We take responsibility for outcomes and stay with problems until they’re solved.
Distill Clarity from Complexity — We make complicated challenges easier to understand, decide, and act on.
The Power of We — We collaborate across teams, roles, and perspectives to create better solutions.
Stay Ahead Always — We stay curious, keep learning, and apply new ideas to improve how we serve.
Work With Empathy — We listen, respect context, and remember there are people behind every system and decision.

If this sounds like the way you want to work, we’d be excited to meet you.

Job Summary:

We are seeking an experienced Voice / Unified Communications Engineer with strong expertise in enterprise VoIP and telephony systems. The role involves designing, supporting, and troubleshooting voice infrastructure across on-prem and cloud environments, ensuring high availability, optimal call quality, and seamless PSTN integration.

Roles & Responsibilities:

Design, implement, and support enterprise VoIP and Unified Communications systems.
Troubleshoot call quality issues including latency, jitter, packet loss, and call drops.
Manage and support platforms such as Cisco Unified Communications Manager, Avaya, and Microsoft Teams Voice.
Configure and maintain SIP trunks, PSTN integrations, voice gateways, and SBCs.
Support cloud voice solutions including Zoom Phone and RingCentral in hybrid environments.
Ensure proper network configuration for voice traffic, including QoS, VLANs, and routing.
Collaborate with network and infrastructure teams for UC performance optimization.
Handle incident management, root cause analysis, and vendor escalation for voice systems. Monitor team performance and drive continuous improvement initiatives.

Required Skills:

Experience in enterprise VoIP/telephony environments.
Strong knowledge of SIP, H.323, RTP/SRTP, and MGCP protocols.
Hands-on experience with Cisco Call Manager, Avaya systems, and Microsoft Teams Voice.
Experience with SBCs (AudioCodes, Ribbon, Oracle SBC) and PSTN integrations.
Understanding of LAN/WAN networking, QoS, VLANs, and IP routing for voice systems.
Strong troubleshooting and incident resolution skills.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field.
Hands-on experience in Voice / Unified Communications or enterprise VoIP environments.
Strong experience with platforms such as Cisco Unified Communications Manager, Avaya systems, or Microsoft Teams Voice.
Solid understanding of VoIP protocols including SIP, H.323, RTP/SRTP, and MGCP.

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