J35325 - Analyst Programmer (Support)
Gurgaon · Mid Level
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What we know about this role
LOW
Our tracked job listings for elementshrs show limited recent activity.
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Skills required
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Job description
• Responsible for support operations including health checks, business service requests, production
incident investigations and root cause analysis with focus and emphasis on supporting the platforms
• Ensure adherence to service management standards including incident, problem, change and release
management
• Provide articulate, accurate and timely updates on issues to stakeholders
• Provide technical guidance and mentoring for the whole team, help troubleshoot complex technical
issues.
• Coordinate and facilitate resolution for major incidents engaging with the incident management team,
upstream providers, infrastructure teams etc. as required
• Follow-up on issues ensuring appropriate remediation tasks are completed
• Collaborate with delivery teams, ensuring support requirements are met prior to production deployment
• Responsible for raising change tickets and communicating appropriately
• Responsible for implementing changes in controlled environments
• Implement and maintain efficient, well-rehearsed business continuity and service recovery plans
• Collaborate with regional teams to evolve firm-wide best practices
• Willing to work in a 24x7 environment participating in an on-call rota as well as night and weekend work
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