Sr Software Engineer

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

 

Job Description

Seeking a Senior Software Engineer to join the Workflow Data Fabric, Integration Hub team in Hyderabad. This role is for a strong backend engineer who owns significant components end to end, drives technical design for integration and protocol capabilities used by thousands of customers, and raises the engineering bar for the team. Prior ServiceNow experience is a plus but not required; we expect the ability to ramp quickly on the platform.

Technical Skills Required:

• Expert-level Java or JavaScript/Node.js, with deep engineering fundamentals: concurrency, memory management, performance profiling
• Design of REST/SOAP APIs and integration frameworks that other teams and customers build on
• In-depth knowledge of OAuth 2.0, JSON Web Tokens (JWT), mutual Transport Layer Security (mTLS) and API key authentication, including token lifecycle, credential storage and security hardening
• Distributed systems design: retries, idempotency, backpressure, rate limiting, circuit breaking and graceful degradation
• Data modeling, SQL and query optimization at scale, including indexing strategy and diagnosing slow queries in production
• Observability: logging, metrics and tracing designed in from the start so failures are diagnosable
• Automated testing (unit, integration, contract and performance) and continuous integration and continuous delivery (CI/CD) pipeline design
• ServiceNow platform scripting (Glide APIs, Script Includes, Business Rules, Scripted REST APIs) and Flow Designer spoke development, or the ability to ramp on these quickly

Key Responsibilities:

• Own a feature area or component end to end: technical direction, design, build, test, documentation, release and post-release health
• Author and review design documents for integration and protocol interfaces that customers can extend and customize without forking the product
• Define versioning and backward compatibility strategy for public contracts, and guard it in design and code reviews
• Design for failure and scale: rate limits, timeouts, partial responses, unavailable remote systems, high throughput and long-running operations, with failure modes that are explicit rather than silent
• Lead investigation of complex, escalated customer integration failures spanning the platform, the network and the remote system, and drive fixes at root cause along with preventive changes
• Identify and pay down technical debt, performance bottlenecks and reliability risks in your area
• Mentor IC1 and IC2 engineers through design reviews, code reviews and pairing, and set quality standards for tests and documentation
• Collaborate with product management, user experience, quality engineering and adjacent platform teams to shape scope and sequence delivery

Qualifications

• 5+ years of software engineering experience, with a track record of owning backend systems or services in production
• Expert-level Java or JavaScript/Node.js and strong computer science fundamentals
• Demonstrated experience designing, consuming and debugging integrations against third-party systems you don't control, including handling of undocumented or inconsistent behavior
• Strong working knowledge of OAuth 2.0, JWT, mutual TLS and API key authentication flows, and the security trade-offs between them
• Experience designing APIs or extension points with backward compatibility and versioning requirements
• Proven debugging and root-cause analysis across system boundaries in production environments
• Data modeling, SQL and query optimization for large datasets
• Automated testing as part of your own delivery, and experience improving test strategy for a team
• Experience mentoring engineers and leading technical design discussions
• Agile, sprint-based development experience
• Clear written communication, including design documents and technical decision records

Good to Have (top priority when comparing candidates)

• Protocol-level work: JSON-RPC, WebSockets, Server-Sent Events, streaming or long-lived connections, including connection lifecycle and resilience
• Experience deploying to AWS EKS, Azure Kubernetes Service (AKS) or Google Kubernetes Engine (GKE)
• Model Context Protocol (MCP), tool or function calling, agent-facing API design
• Java Database Connectivity (JDBC) / Open Database Connectivity (ODBC) drivers, database connectivity, or query engine internals
• Experience building platform or developer-facing products (SDKs, connectors, integration frameworks)
• React or a comparable frontend framework

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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