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mclarenss

System Engineer-CRS

Hyderabad · Mid Level

Older listing - lower visibility likelyVerified listingPosted 278d ago

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64Skills
97Experience

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Skills required

6 listed
Technical AssistanceActive DirectoryVendor ManagementVirtual Private Networks (VPN)RSA (Cryptosystem)Jabber
Technical AssistanceActive DirectoryVendor ManagementVirtual Private Networks (VPN)RSA (Cryptosystem)

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Job description

The Systems Engineer - Analyst will respond to technical assistance requests, manage incidents, and act as a liaison between users and technical teams. The role requires troubleshooting expertise in various technologies and flexibility to work in rotational shifts. Key Responsibilities Respond to requests for technical assistance by phone, email, chat. Manage incidents and problems in the incident management system. Act as a liaison between users and technical escalation teams. Follow-up on open incidents and provide status updates. Escalate problems to appropriate teams when required. Maintain hygiene in ticket documentation and overall ticket quality. Identify and learn appropriate software and hardware used by the firm. Encourage users to use self-help resources and demo common issue solutions. Troubleshoot technical issues related to desktops, laptops, mobile devices, Cisco Phones. Configure and troubleshoot virtual computers hosted via ESX servers. Troubleshoot Microsoft Office applications suite including Teams, O365. Troubleshoot issues related to VPN, RSA SecurID, corporate applications on mobile devices. Troubleshoot issues related to Cisco Phones, IP Phones, Jabber, Zoom. Work extended hours when business needs. Flexibility to work in rotational shifts and week offs. Ability to work under high pressure. Requirements Must-Have Skills MDM Mobile Devices Networking Active Directory Cisco Nice-to-Have Skills RSA Vendor Management VPN Documentation Incident Management Microsoft Office Strong Communication Skills Benefits Cab Facility

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Two ways in

Applicants who checked fit first are 3.1× more likely to hear back

Your match scoreFree · sign in
86Overall
64Skills
97Experience

Your score for this role already exists

ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.

Always free · no credit card · 1 tap with Google

Free · no signup

Get tomorrow's jobs before you have to search

Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.

Join WhatsAppJoin Telegram

No spam. Just jobs and resources.

Why people use ASAI

Someone shared one job with you. ASAI keeps finding the rest.

  • Scored, not searched. Every role ranked against your actual profile.

  • Alerts as often as hourly. Reach new roles while the pile is still small.

  • Skill gaps, spelled out. See exactly which requirements you don't meet yet.

  • Verified jobs, only. Say no to ghost jobs. Your time deserves respect.

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