Fraud Risk Quality Assurance Analyst
Bengaluru · Mid Level
Applicants who checked fit first are 3.1× more likely to hear back
Your score for this role already exists
ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.
No credit card · 1 tap with Google
What we know about this role
MEDIUM
Bluevine - India is reviewing applications at a steady pace. Expect a standard response time as they evaluate the current pool.
First 72 hours
Still inside it - posted 2h agoEarly applicants get seen before the pile builds.
Not a repost
The first time we've seen this listing - it hasn't been closed and reopened.
Skills required
1 listedYou almost certainly match several of these already. Unlock your skill map to see the matches, the gaps, and what to fix first.
Job description
About Bluevine
Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.
Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.
We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?
This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.
ABOUT THE ROLE:
As a Fraud Risk Quality Assurance Analyst, you play a critical function in ensuring that our Risk Operations align with business goals. The primary focus is on identifying common fraud and risk issues, improving the customer experience, and ensuring procedure compliance. You will achieve this by meticulously monitoring the effectiveness and quality of alert reviews and cases. This involves identifying areas of improvement across Risk Operations.
WHAT YOU'LL DO:
- QA Evaluations: Conducts team audits/evaluations to ensure processes and procedures are properly followed. Follows strict deadlines for daily, weekly, and monthly audit due dates. Must meet audit quota. Assist operations in tracking, documenting, and reporting quality assurance scores
- Coaching Sessions: Offer feedback via verbal & written communication by conducting Coaching Sessions with Agents.
- Lead internal and QA team calibrations to identify opportunities for improvement.
- Develop and execute executive updates and reporting on QA results
- Identify and raise potential gaps in our processes, training materials, content and recommend improvements while ensuring a consistent and optimal level of quality for all deliverables.
- Leverage QA process knowledge to lead in documenting and refining procedures and processes while developing and implementing coaching strategies for continuous improvement.
- Uphold the integrity and consistency of quality standards.
- Perform other job related duties as assigned.
WHAT WE LOOK FOR:
- 2+ years of relevant experience in quality assurance, control or monitoring
- Excellent written and verbal communication skills
- Flexible, Proactive and able to multitask
- Ability to work in a fast-paced environment and adapt to projects and deadlines
- US Banking and financial experience
Benefits & Perks
- Excellent group health coverage and life insurance
- Meal allowance
- Transportation assistance (terms and conditions apply)
- Generous paid time off plan, Holidays
- Company-sponsored mental health benefits
- Financial advisory services for both short- and long-term goals
- Learning and development opportunities to support career growth
- Community-based volunteering opportunities
Free · no signup
Get tomorrow's jobs before you have to search
Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.
No spam. Just jobs and resources.
Why people use ASAI
Someone shared one job with you. ASAI keeps finding the rest.
Scored, not searched. Every role ranked against your actual profile.
Alerts as often as hourly. Reach new roles while the pile is still small.
Skill gaps, spelled out. See exactly which requirements you don't meet yet.
Verified jobs, only. Say no to ghost jobs. Your time deserves respect.
More Quality Assurance Engineer roles in Bengaluru
See allKeep browsing