Bengaluru South · Senior
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Job Title: Microsoft 365 Subject Matter Expert (SME)
Department: Information Technology
Location: Godrej Centre, 8th Floor, Old Madras Road, Binnamangala, Mahadevapura Hobli, Bengaluru - 560038
Reports To: Director, Digital Workspace
Employment Type: Full-time, Hybrid
We at Fortive are looking for a proactive and technically deep Microsoft 365 Subject Matter Expert to support, optimize, and secure our collaboration ecosystem. This hands-on role focuses on ensuring platform stability, resolving complex incidents, and driving automation, while working closely with architects and managed service providers. The ideal candidate will play a critical role in maintaining a seamless, secure, and scalable Microsoft 365 environment for our global stakeholders.
Key ResponsibilitiesIncident & Problem Management
Troubleshoot complex technical issues related to Microsoft Teams, SharePoint Online, OneDrive, and Power Platform in line with organizational security policies.
Track service health, monitor incident notifications, and collaborate with Microsoft Support on escalated cases.
Develop and maintain resolution documentation and standard operating procedures for L1/L2 support teams.
Facilitate user onboarding, offboarding, and account lifecycle management.
Contribute to root cause analysis and continuous service improvement initiatives.
Platform Administration
Administer SharePoint Online site collections, access controls, and storage quotas.
Work alongside the M365 Architect to ensure service availability and deploy Power Platform solutions, SharePoint workflows, and Teams applications.
Conduct regular platform cleanup and governance activities to maintain tenant security and compliance.
Support the deployment and address support issues related to Microsoft 365 Copilot and other AI initiatives.
Automation & Operational Efficiency
Develop PowerShell scripts for bulk administration, reporting, and automation tasks.
Build and maintain business process automation using Power Automate.
Vendor & Escalation Management
Own, guide, and oversee the Managed Service Provider in resolving Priority 1 and 2 tickets.
Experience: 5 to 8 years of hands-on experience managing enterprise Microsoft 365 environments, including SharePoint, Teams, and Power Platform.
Technical Knowledge:
Cloud & Collaboration: Expertise in SharePoint Online (information architecture, migration), Teams governance, Power Platform, and OneDrive.
Security & Compliance: Working knowledge of Microsoft Purview (DLP, sensitivity labels, eDiscovery) and Microsoft Entra ID (MFA, Conditional Access, PIM).
Automation & Integration: Proficiency in PowerShell, Microsoft Graph API, and Power Platform (Power Apps, Power Automate) for automation and integration tasks.
Azure & Identity: Understanding of Microsoft Azure services, hybrid integrations, and identity management best practices.
Soft Skills:
Strong analytical and problem-solving abilities.
Ability to document processes clearly and communicate effectively with technical and non-technical stakeholders.
Proactive attitude with a willingness to learn and adapt to new technologies.
Opportunity to work in a global, dynamic environment with exposure to latest Microsoft cloud technologies.
Collaborative culture with opportunities for professional growth and skill development.
Competitive compensation and benefits package.
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