Production Support Engineer

Broad Function: We are seeking a talented Production Support Engineer with a minimum of 2+ years of experience, who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues. Roles and Responsibilities: Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis. Look for areas of improvement in monitoring, application stability. Should be open to learn FCI’s inhouse Product and other technologies and excel them. Communicate with line of business and management the overall status and health of the application. Be the first point of contact for production issues, support requests and alerts. Ensure issues and outages are properly documented. Proactively monitor application and infrastructure alerts and be able to react quickly. Documents major maintenance events and other significant product related issues Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection. Directs and coordinates operation, maintenance, and repair of equipment and systems in field installations and internal teams. Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc. Writes and submits Engineering Change Requests (ECRs) to engineering to correct product performance deficiencies or reliability problems. Implement and manage service monitoring tools including agent-based application monitoring, log analysis/trending and health metrics. Documentation of application flows, monitoring techniques and resolution playbooks. Requirements Desired Candidate profile: Bachelor’s degree in computer science or a related field. 2+ years of experience in Technical Production Support Strong analytical and problem-solving skills. Good knowledge of MySQL and Unix including queries and commands Familiarity with object-oriented design and programming principles and patterns, Knowledge of any programming language like Java is a plus. Understanding of message broker like Kafka & Understanding of AWS. Experience with Application and server Security monitoring and best practices is a plus. Ability to Conducts root cause analysis and Log analysis for better troubleshooting. Ability to perform data analysis from both business and IT, identify insights, and present findings. Benefits The company offers a range of employee benefits including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving