Subject Matter Expert - Loan Servicing

Key Responsibilities

1. Payment Review & Processing

• Review and validate monthly mortgage payments and payment histories.
• Review payoff quotes, early payoffs, payment reversals, adjustments, and related transactions.
• Monitor and investigate delinquencies, Early Payment Defaults (EPD), and early payoffs.
• Identify payment discrepancies and coordinate with relevant parties for resolution.
• Ensure accurate and timely processing of mortgage-related transactions.

2. Loan-Level Review & Servicer Coordination

• Perform detailed loan-level reviews covering balances, payment history, account status, delinquency status, and transaction activity.
• Provide loan-related information to counterparties, investors, sellers, and servicers.
• Communicate with sellers and servicers to resolve loan-level issues and discrepancies.
• Maintain accurate loan records and ensure timely follow-up on outstanding items.

3. Escrow Management

• Review property tax and homeowners insurance disbursements.
• Analyze escrow accounts, shortages, surpluses, and payment requirements.
• Perform escrow analysis and identify discrepancies or incorrect disbursements.
• Coordinate with servicers and other stakeholders to resolve escrow-related issues.

4. Default & Loss Mitigation

• Review delinquent borrower accounts for loss mitigation and default proceedings.
• Analyze requests related to mortgage assistance programs, loan modifications, forbearance, recast, foreclosure, and REO.
• Review borrower eligibility and supporting documentation for applicable loss mitigation programs.
• Track delinquency status and ensure appropriate action is initiated within defined timelines.
• Identify potential risks and escalate exceptions appropriately.

5. Loan Boarding & Maintenance

• Support post-purchase loan boarding activities and coordinate with sellers and servicers.
• Track loans from acquisition through successful boarding with the applicable servicer.
• Validate that loans are boarded under the correct Investor ID, MSP, and servicing platform/account.
• Maintain accurate loan-level data and investigate boarding exceptions.
• Coordinate with sellers/servicers to resolve missing or inaccurate loan information.

6. Interim Funds Review

• Perform loan-level review and tracking of payments received by previous servicers or sellers.
• Validate payments made prior to loan boarding or servicing transfer.
• Track interim funds and ensure applicable payments are remitted to the organization.
• Research and resolve unidentified, missing, or unmatched payments.

7. Loan Boarding Audits

• Perform detailed post-boarding audits at the loan level.
• Validate:
  • Principal balance
  • Interest rate
  • Next payment due date
  • Note details
  • Interest-only periods
  • Loan terms
  • Maturity date
  • Payment terms
  • Escrow information
  • Investor/fund allocation
• Identify boarding errors and coordinate corrective actions with servicers.
• Ensure loans are boarded into the correct investor funds and servicing accounts.

8. Investor Reporting & Reconciliation

• Perform investor reporting activities and validate investor-level reporting.
• Reconcile remittance reports and loan-level transactions.
• Investigate and resolve discrepancies between investor reports, servicer data, and internal records.
• Support investor accounting activities and maintain accurate reporting.
• Prepare exception and reconciliation reports for management review.

9. Loan Document Review

• Review post-closing loan documentation for completeness, accuracy, and compliance with applicable requirements.
• Review borrower identification documents such as:
  • SSN
  • Passport
  • Driver's License
  • National ID
• Review income and financial documentation including:
  • Pay stubs
  • W-2
  • Verification of Employment (VOE/WVOE)
  • Tax returns / Form 1040
  • Bank statements
  • Investment and mutual fund statements
  • Dividend income documentation
  • Gift letters
  • 401(k) and IRA statements
  • Award/income letters
• Review collateral documentation including appraisal reports and title documents.
• Review business tax returns and supporting documentation where applicable.

10. Mortgage Underwriting & 4Cs

• Apply knowledge of the 4Cs of mortgage underwriting: Credit, Capacity, Capital, and Collateral.
• Perform mortgage underwriting due diligence based on applicable AUS, FNMA, lender, and investor guidelines.
• Review borrower credit and income information to assess repayment capacity.
• Calculate qualifying income based on various compensation structures, including:
  • Hourly
  • Weekly
  • Bi-weekly
  • Semi-monthly
  • Monthly
• Review variable income, overtime, bonus, commission, self-employment, and other eligible income sources where applicable.

11. Financial & Risk Ratio Analysis

• Calculate and validate:
  • HTI – Housing-to-Income Ratio
  • DTI – Debt-to-Income Ratio
  • LTV – Loan-to-Value
  • CLTV – Combined Loan-to-Value
  • High-LTV
• Evaluate borrower financial position, repayment capacity, collateral value, and associated credit risk.
• Identify loans requiring additional review or escalation.

12. Fraud & Risk Assessment

• Review third-party fraud and risk assessment reports.
• Perform checks against applicable:
  • OFAC
  • SDN databases
  • Title reports
  • Nationwide Mortgage Licensing System (NMLS)
  • Other applicable fraud and compliance databases
• Identify red flags, inconsistencies, and potential fraud indicators.
• Escalate potential fraud and high-risk cases in accordance with established procedures.
• Support measures designed to mitigate financial and operational risk.

13. Credit Review

• Review borrower creditworthiness and credit history.
• Analyze credit scores, payment history, outstanding obligations, and credit inquiries.
• Review credit reports from major credit bureaus, including:
  • Experian
  • Equifax
  • TransUnion
• Identify adverse credit indicators, discrepancies, and potential risks.

14. Reporting & Client Communication

• Perform end-to-end loan-level reviews and maintain accurate documentation.
• Prepare daily, weekly, and monthly operational/business reports.
• Track productivity, quality, exceptions, aging, and outstanding items.
• Prepare management reports and communicate key observations and risks.
• Communicate with clients, sellers, servicers, counterparties, and internal stakeholders through email and conference calls.
• Ensure timely resolution and closure of client queries.

Required Skills & Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related discipline.
• 5–8 years of relevant experience in US Mortgage Operations / Mortgage Servicing / Loan Review / Mortgage Underwriting.
• Strong understanding of the US Mortgage lifecycle, including origination, servicing, boarding, default, loss mitigation, and investor reporting.
• Hands-on experience in loan-level review, reconciliation, and quality control.
• Strong knowledge of mortgage documentation and borrower financial documents.
• Good understanding of FNMA guidelines and AUS-based underwriting.
• Knowledge of mortgage servicing platforms such as MSP and other loan servicing systems is preferred.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to identify data discrepancies.
• Strong written and verbal communication skills.
• Ability to communicate effectively with US-based clients, servicers, sellers, and counterparties.
• Strong proficiency in MS Excel, including data analysis, lookup functions, Pivot Tables, and reconciliation.
• Ability to work independently and manage multiple priorities within strict SLA timelines.